I have a client that is trying to send out an e-mail to a specific e-mail address but it bounces back saying the e-mail could not be delivered and this is a permanent error contact your ISP (I also believed my client mentioned something about too many attempts or something along those lines) Does this mean my client might be black listed?  I don't have the exact error msg in front of me due to not having the computer myself but I am wondering if anyone has seen this before, or something similar, and what steps have been taken to resolve this issue.

Thank You

• Edited by aw00t Sunday, March 15, 2015 1:20 AM

I have a client that is trying to send out an e-mail to a specific e-mail address but it bounces back saying the e-mail could not be delivered and this is a permanent error contact your ISP (I also believed my client mentioned something about too many attempts or something along those lines) Does this mean my client might be black listed?  I don't have the exact error msg in front of me due to not having the computer myself but I am wondering if anyone has seen this before, or something similar, and what steps have been taken to resolve this issue.

What it means depends entirely on the content of the bounce back message being returned by the server and more importantly - which server is being referenced. Messages related to something like "too many attempts" comes from the sender's server when limits have been exceeded whereas othr types of messages would be returned from the recipient's server.

In short - "the devil is in the details".

I will try to get the exact error message and post it on the forums.