emails not being received by clients
I have had a problem the last 4 weeks as some clients are not receiving our emails. I have been checking our logs and they are leaving our exchange server correctly, but the clients are not receiving the emails. I am not receiving any NDR reports.
I have not made any changes our our Exchange 2003 server. Does anyone have any other ideas on what I can check.
Thanks
GregGreg Smith
July 12th, 2012 12:13pm
If they are being sent out and no NDR then either they are lost along the route or they are being received. Ask them to check their end at the gateway or Exch MT logs.
If their end shows Exch received then it's down to their side.Sukh
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July 12th, 2012 1:36pm
Hi,
I agree with Sukh.
Besides, please verify if the issue only occur to certain external domain or certain external recipient.Xiu Zhang
TechNet Community Support
July 13th, 2012 2:28am
Any update?Xiu Zhang
TechNet Community Support
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July 18th, 2012 1:30am
Well, I found out that Comcast was filtering us because we had a phone number in our signature in outlook. They are going to remove the filter. I wish somehow if someone is filtering us that we would get some type of error message so we know
this is happening. I having a feeling that larger internet providers are doing a lot more filtering. Is there a better way to get around filtering?
Thanks
GregGreg Smith
July 18th, 2012 10:47am
Well, I found out that Comcast was filtering us because we had a phone number in our signature in outlook. They are going to remove the filter. I wish somehow if someone is filtering us that we would get some type of error message so we know
this is happening. I having a feeling that larger internet providers are doing a lot more filtering. Is there a better way to get around filtering?
Thanks
Greg
Greg Smith
Not really, each ISP may use different filters/subscriptions.Sukh
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July 18th, 2012 10:51am