Hello Everyone (well those that read) I need help desperately - I am trying to setup a new iPhone 4s with Microsoft Exchange Emails for my managing director. I have gone through the setup time and time again with no avail - all i keep getting is "Cannot get Mail - The connection to the server failed" its driving me crazy. I did run through the active sync test with the following results: ExRCA is testing Exchange ActiveSync. The Exchange ActiveSync test failed. Test Steps Attempting the Autodiscover and Exchange ActiveSync test (if requested). Testing of Autodiscover for Exchange ActiveSync failed. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service couldn't be contacted successfully by any method. Test Steps Attempting to test potential Autodiscover URL https:// manually deleted AutoDiscover/AutoDiscover.xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to resolve the host name manually deleted in DNS. The host name couldn't be resolved. <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl00_ctl00_tmmArrow">Tell me more about this issue and how to resolve it</label> Additional Details Host manaually deleted couldn't be resolved in DNS InfoNoRecords. Attempting to test potential Autodiscover URL https://autodiscover.manually deleted/AutoDiscover/AutoDiscover.xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to resolve the host name autodiscover.manually deleted in DNS. The host name couldn't be resolved. <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl01_ctl00_tmmArrow">Tell me more about this issue and how to resolve it</label> Additional Details Host autodiscover.manually deleted couldn't be resolved in DNS InfoDomainNonexistent. Attempting to contact the Autodiscover service using the HTTP redirect method. The attempt to contact Autodiscover using the HTTP Redirect method failed. Test Steps Attempting to resolve the host name autodiscover.manually deleted.com in DNS. The host name couldn't be resolved. <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl02_ctl00_tmmArrow">Tell me more about this issue and how to resolve it</label> Additional Details Host autodiscover.manually deleted couldn't be resolved in DNS InfoDomainNonexistent. Attempting to contact the Autodiscover service using the DNS SRV redirect method. ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method. Test Steps Attempting to locate SRV record _autodiscover._tcp.manually deleted in DNS. The Autodiscover SRV record wasn't found in DNS. <label for="testSelectWizard_ctl12_ctl06_ctl00_ctl00_ctl03_ctl00_tmmArrow">Tell me more about this issue and how to resolve it</label> where it says manually deleted is where i have taken out myself due to confidenality of my company. I work with this companies IT department and havent been here for many years, so i have no idea where to start. If someone could help it would be greatly appreciated. Many thanks in advance Emma

Hi, The active sync virtual directory needs to be published to the internet - port 443 from the internet to the Exchange server. You can ignore the autodiscover errors as seen in the test if you configure the mail profile on the iPhone manually. Leif

Hi, Some companies uses a TMG server or similar to publish the exchange services: http://blogs.technet.com/b/exchange/archive/2010/07/16/publishing-exchange-server-2010-with-forefront-uag-and-tmg.aspx Other companies just forwards port 443 from the internet to the exchange server in the firewall (this port might already be forwarded to something else). This has to be acknowledged by the security people in your company Leif

Hello Sorry ive been told that ours doesnt block any ports they are all open.....?

Hi, I don't believe that - all ports open from the internet. If true that would be dangerous. I am talking from the internet to the exchange server Leif

This issue may due to missing the "Include inheritable permissions from this object's parent" option. Firstly, please go to Active Directory Users and Computers View, and check the Advanced Features. Then, go to Properties of the mailbox account Security tab Advanced, and select the "Include inheritable permissions from this object's parent" option. Now you can test the Exchange ActiveSync again. Hope helps.Noya Lau TechNet Community Support

This issue may due to missing the "Include inheritable permissions from this object's parent" option. Firstly, please go to Active Directory Users and Computers View, and check the Advanced Features. Then, go to Properties of the mailbox account Security tab Advanced, and select the "Include inheritable permissions from this object's parent" option. Now you can test the Exchange ActiveSync again. Hope helps.Noya Lau TechNet Community Support