we have few managed folders setup in e2k7, but I noticed for this user that:junk e-mail1 is the default one acting like a system one and can't be deleted; the user also has junk e-mail, which can be deleted, but gets recreatedwhy is junk e-mail1 the default folder? how can I find out?this is the managed content settings we have setup, but this shouldn't be causing it!?[PS] C:\Windows\System32>Get-ManagedContentSettings Name MessageClass ManagedFolderName---- ------------ -----------------empty deleted items * Deleted Itemsdelete junk * Junk E-mailremove old logs * Sync Issues MessageClassDisplayName : All Mailbox ContentMessageClass : *Description : Managed Content SettingsRetentionEnabled : TrueRetentionAction : PermanentlyDeleteAgeLimitForRetention : 14.00:00:00MoveToDestinationFolder : TriggerForRetention : WhenMovedMessageFormatForJournaling : UseTnefJournalingEnabled : FalseAddressForJournaling : LabelForJournaling : ManagedFolder : Deleted ItemsManagedFolderName : Deleted ItemsAdminDisplayName : ExchangeVersion : 0.1 (8.0.535.0)Name : empty deleted itemsDistinguishedName : CN=empty deleted items,CN=Deleted Items,CN=ELC Fol ders Container,CN=ourdomain Exchange,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=ourdomain ,DC=comIdentity : empty deleted itemsGuid : 3a2088ee-1851-4aae-b591-346a4792415fObjectCategory : ourdomain.com/Configuration/Schema/ms-Exch-ELC-Con tent-SettingsObjectClass : {top, msExchELCContentSettings}WhenChanged : 07/10/2009 13:53:10WhenCreated : 23/01/2009 12:38:43OriginatingServer : katie.ourdomain.comIsValid : True MessageClassDisplayName : All Mailbox ContentMessageClass : *Description : Managed Content SettingsRetentionEnabled : TrueRetentionAction : MoveToDeletedItemsAgeLimitForRetention : 30.00:00:00MoveToDestinationFolder : TriggerForRetention : WhenMovedMessageFormatForJournaling : UseTnefJournalingEnabled : FalseAddressForJournaling : LabelForJournaling : ManagedFolder : Junk E-mailManagedFolderName : Junk E-mailAdminDisplayName : ExchangeVersion : 0.1 (8.0.535.0)Name : delete junkDistinguishedName : CN=delete junk,CN=Junk E-mail,CN=ELC Folders Conta iner,CN=ourdomain Exchange,CN=Microsoft Exchange,C N=Services,CN=Configuration,DC=ourdomain,DC=comIdentity : delete junkGuid : 6411f628-b2cc-4751-a8db-8a30b61a395eObjectCategory : ourdomain.com/Configuration/Schema/ms-Exch-ELC-Con tent-SettingsObjectClass : {top, msExchELCContentSettings}WhenChanged : 07/10/2009 13:52:08WhenCreated : 23/01/2009 12:40:34OriginatingServer : katie.ourdomain.comIsValid : True MessageClassDisplayName : All Mailbox ContentMessageClass : *Description : Managed Content SettingsRetentionEnabled : TrueRetentionAction : MoveToDeletedItemsAgeLimitForRetention : 7.00:00:00MoveToDestinationFolder : TriggerForRetention : WhenMovedMessageFormatForJournaling : UseTnefJournalingEnabled : FalseAddressForJournaling : LabelForJournaling : ManagedFolder : Sync IssuesManagedFolderName : Sync IssuesAdminDisplayName : ExchangeVersion : 0.1 (8.0.535.0)Name : remove old logsDistinguishedName : CN=remove old logs,CN=Sync Issues,CN=ELC Folders C ontainer,CN=ourdomain Exchange,CN=Microsoft Exchan ge,CN=Services,CN=Configuration,DC=ourdomain,DC=co mIdentity : remove old logsGuid : 7974481c-aae8-450b-a84e-76dfaf200445ObjectCategory : ourdomain.com/Configuration/Schema/ms-Exch-ELC-Con tent-SettingsObjectClass : {top, msExchELCContentSettings}WhenChanged : 07/10/2009 13:51:46WhenCreated : 23/01/2009 14:10:17OriginatingServer : katie.ourdomain.comIsValid : True

Launch his OL with /resetfolders and see what happens?Vinod |CCNA|MCSE 2003 +Messaging|MCTS|ITIL V3|

Hi, Would you please let me know whether the issue only occur on one user? Whether the junk e-mail1 can be located in both OWA and Outlook? If I am right, I suggest you attempt following method to troubleshoot the issue: 1. Backup the Junk e-mail1 and Junk e-mail folder if required. 2. Ensure the File level Antivirus on the problem user’s client has been configured to exclude from scanning OST file 3. Disable Cached Mode on the Outlook client and exist Outlook, rename the old OST file 4. Download MFCMapi tool and logon the mailbox by using the Online Mode profile. Expand Root Container>Top of information Store->Delete both Junk e-mail1 and Junk e-mail folder 5. Enable Cache Mode again and then start Outlook with /resetfolders switch 6. Please check whether the Junk E-mail folder can be recreated and whether the junk email is delivered to Junk E-mail folder Mike Shen TechNet Subscriber Support in forum