office 2010 reload on my laptop

i refreshed my laptop that had Office 2010 and lost the programs.  when i tried to reload the program i get a message stating that "this is not a valid product key".  

how can i get the product key to work?

December 26th, 2013 11:18am

Office for a retail version can only be installed in one computer at a time.

Contact Microsoft Customer Service and they will help you to activate your Office suites:

http://support.microsoft.com/kb/295539/en-us

Tylor Wang
TechNet Community Support

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December 26th, 2013 8:31pm

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