my outlook is not sending or receiving any emails. and shows it is trying to connect to the server

Hi,

Which type of email account are you using? IMAP, POP3 or Exchange?

Is there any problem with your network connection? Have you tried sending/receiving emails from webmail interface? If it fails to send/receive in webmail interface, please contact your mail provider for further assistance. If the issue doesn't exist in webmail interface, please follow the steps below to troubleshoot the issue:

•  Configure your firewall software to enable Outlook to access the internet.
•  Recreate the send/receive settings file (<profilename>.srs) and then test the issue again. To do this, close Outlook, find the <profilename>.srs file from C:\Users\v-stfan\AppData\Roaming\Microsoft\Outlook, rename it to <profilename>.old and restart Outlook.
• Repair your account. Go to File > Account Settings > Account Settings, highlight your account and click Repair button.
• Create a new mail profile in Control Panel. See: https://support.microsoft.com/en-us/kb/829918

Hope this helps.

Regards,

Steve Fan
TechNet Community Support