Hello when i configure user profile from internal network to use outlook anywhere it working properly even he go out my company he still receive and send emails . issue : when i am trying to configure new user out of my company to use outlook anywhere the prompt box asking user , pass for this user but it it will not work it cannot resolve mailbox name need your help thnxMCP MCSA MCSE MCT MCTS CCNA

Hi, You confirmed that for other users its working. but while configuring the new user profile it prompting for the password and you are able to authenticate as well, but its not resolving the mailbox. Few things you can check 1. Check Mailbox - hope this is not be hidden. 2. run the Auto discover test by going https://www.testexchangeconnectivity.com/, select outlook autodiscover. This should help to identifying the problem. Regards, Ashwini Know more about Messaging :-)

NO NO Any user i am trying to configure it from out side my network to use outlook anywhere , i can'tMCP MCSA MCSE MCT MCTS CCNA

Did you tried the auto discover test ? run the Auto discover test by going https://www.testexchangeconnectivity.com/, select outlook autodiscoverKnow more about Messaging :-)

Hello i run the discovery test and this the result : ExRCA is attempting to test Autodiscover for test@jah.com. Testing Autodiscover failed. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service couldn't be contacted successfully by any method. Test Steps Attempting to test potential Autodiscover URL https://jah.com/AutoDiscover/AutoDiscover.xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to test potential Autodiscover URL https://autodiscover.jah.com/AutoDiscover/AutoDiscover.xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to contact the Autodiscover service using the HTTP redirect method. The attempt to contact Autodiscover using the HTTP Redirect method failed. Test Steps Attempting to contact the Autodiscover service using the DNS SRV redirect method. ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method. Test Steps MCP MCSA MCSE MCT MCTS CCNA

Hello, From the result, this may be DNS resolution issue. Please verify whether there is a record for autodiscover on DNS server or DNS SRV record. Please check if your certificate is SAN certificate. A new feature is available that enables Outlook 2007 to use DNS Service Location (SRV) records to locate the Exchange Autodiscover service Best Regards, Lisa

regarding to our external DNS it is ok i think we have a problem on our certificate but give me clear steps also i am facing this issue may be related to our case : Security warning when you start Outlook 2007 and then connect to a mailbox that is hosted on a server that is running Exchange Server 2007 or Exchange Server 2010: "The name of the security certificate is invalid or does not match the name of the site" plz need ur help MCP MCSA MCSE MCT MCTS CCNA

Hello, Please refer to the section The SAN cert method of following article to check if your certificate name is correct. More on Exchange 2007 and certificates Best Regards, Lisa

Hello, Please refer to the section The SAN cert method of following article to check if your certificate name is correct. More on Exchange 2007 and certificates Best Regards, Lisa i configured and no problem no is working but what can i do with my outlook anywhere?MCP MCSA MCSE MCT MCTS CCNA

i run the discovery test and this the result : ExRCA is attempting to test Autodiscover for test@jah.com. Testing Autodiscover failed. Test Steps Attempting each method of contacting the Autodiscover service. The Autodiscover service couldn't be contacted successfully by any method. Test Steps Attempting to test potential Autodiscover URL https://jah.com/AutoDiscover/AutoDiscover.xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to test potential Autodiscover URL https://autodiscover.jah.com/AutoDiscover/AutoDiscover.xml Testing of this potential Autodiscover URL failed. Test Steps Attempting to contact the Autodiscover service using the HTTP redirect method. The attempt to contact Autodiscover using the HTTP Redirect method failed. Test Steps Attempting to contact the Autodiscover service using the DNS SRV redirect method. ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method. Test Steps regarding this result should i have A record in my external Dns , A=autodiscover and refer to my mail server ? MCP MCSA MCSE MCT MCTS CCNA

You have reviewed the manufacturer's documentation for the mobile phone you want to configure.Exchange ActiveSync is enabled on the Microsoft Exchange Server 2010 Client Access server.2085712698@att.net

still need solutionMCP MCSA MCSE MCT MCTS CCNA

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Hello, Yeah. You need create a record for autodiscover on DNS server or DNS SRV record. For DNS SRV record, please refer to the link I provided before. Best Regards, Lisa

Thank u Lisa i will do and tell u what is the result Thank u for your helpMCP MCSA MCSE MCT MCTS CCNA

Hello, Any update? Best Regards, Lisa

Hello, Any update? Best Regards, Lisa Lisa , The problem now i cannot configure new outlook profile from outside . but i can configure outlook profile from internal network and even if i carry my laptop to work from my home the outlook profile working properly with no problem i want to know what is the problem exactly ? MCP MCSA MCSE MCT MCTS CCNA

Hi Yasser , To configure Exchange AutoDiscover correctly you may need to review below points and make sure it's configured correctly : 1- Enable autodiscover on Exchagen Server (CAS) with your external domain.either using EMC or EMS for example : Enable-OutlookAnywhere -Server CAS01 -ExternalHostname "mail.contoso.com" -DefaultAuthenticationMethod "Basic" -SSLOffloading:$False 2- Configure your Public DNS records for autodiscover.contoso.com (which will point to your CAS server real IP). 3-configure your network firewall (if exist) to allow and accept external connections through port 80 / 443. 4-review your SAN name of your certificate and make sure it include the autodiscover.yourdomain.com

Hi Mohamed all the above points reviewed and all matching my configuration The question : i cannot configure new outlook profile from outside . but i can configure outlook profile from internal network and even if i carry my laptop to work from my home the outlook profile working properly with no problem This is the point made me confused !!!!! Thnaks MCP MCSA MCSE MCT MCTS CCNA