ok so i wiped my bosses desktop clean and reinstalled windows and all the necessities. since doing this he is complaining that email from certain companies, ie belks, home depot, are not displaying correctly. when i went to look at the messages it appears like theyre newletters or advertisement emails. the text is there with links, but none of the images that should be in the messages are displaying, yet he gets advertising messages with images and links from other companies and they open fine. does anyone have any clue as to why the images would not display?

Hi, Whether the attachment is viewable if you open the message through OWA? Whether the attachment is viewable if you open the message by using another Outlook? Whether the issue can always be reproduced if the user receive message from the specific domains? Whether others user encountered the problem if they receive same message with image from the specific domains. In addition, I suggest you disable third-party add-ins on the Outlook to check whether the issue still persists Remove third-party add-ins of Outlook: ================================ 1. Export and Remove the following registry keys: Hkey_local_Machine\Software\Microsoft\Office\Outlook\Addins HKey_Current_user\Software\Microsoft\Office\Outlook\Addins 2. Start Outlook with /safe to check whether the issue can be reproduced. In addition, I suggest you have a look regarding following thread: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=4080727&SiteID=17 Mike