public folder and journal DB's dismounted
we were installing a new server (not the Exchange 2007 server) into the rack and when sliding it in the power cables for the drive cage for all storage groups/DB for exchange 2007 came unplugged. i have 4 storage groups 3 with mailbox DB's in them and one with the journal DB and public storage DB. the server was froze after that so we had to do a hard shut down/reboot. when rebooting it said it needed to run a check disk, which it found a bunch of corrupt/orphaned files that that it fixed. . the server came back up and seemed ok, but then i noticed that i couldnt access the public folder database. i logged into the exchange server and saw that the public folder DB and the journal DB are dismounted in EMC>Server Configuration>Mailbox. when i try and mount them i get the following error(s): journal DB -------------------------------------------------------- Microsoft Exchange Error -------------------------------------------------------- Failed to mount database 'Journal DB'. Journal DB Failed Error: Exchange is unable to mount the database that you specified. Specified database: FTLX5\Second Storage Group\Journal DB; Error code: MapiExceptionJetErrorFileIOBeyondEOF: Unable to mount database. (hr=0x80004005, ec=-4001) . public folder DB: -------------------------------------------------------- Microsoft Exchange Error -------------------------------------------------------- Failed to mount database 'Public Folders Database'. Public Folders Database Failed Error: Exchange is unable to mount the database that you specified. Specified database: FTLX5\Second Storage Group\Public Folders Database; Error code: MapiExceptionJetErrorFileIOBeyondEOF: Unable to mount database. (hr=0x80004005, ec=-4001) . -------------------------------------------------------- OK -------------------------------------------------------- does anyone know the proper fix for this? i do full nightly backups of the exchange server using backup exec. but wanted to see if there was some other way to fix this without going back to a backup. i have verified that both the journal DB and the public folder DB are present in the path's showing in EMC>Server Configuration>Mailbox. any help would be greatly appreciated, regards, -------------------------------------------------------- OK --------------------------------------------------------
August 25th, 2011 11:05am

I suspect you'll have to go to backup and restore. Check to see if the stores are in a clean shutdown: eseutil /mh If so, you may be able to mount them if you *move*, do not delete - the transaction logs to another directory and attempt to mount the stores again. You may want to call Microsoft Support if you want to explore other options.
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August 25th, 2011 11:24am

Check the database header and see what state it's in, clean or dirty, could well be that exch was commiting a transaction when the power cut out. If it's dirty shutdown then try to recover (soft). http://sandheep-exchadmin.blogspot.com/2011_04_01_archive.html Sukh
August 25th, 2011 11:28am

Hi Appears like DB got crashed :( Did you perform a health check of the database file? Open the command prompt and run the below and provide the output ESEUTIL /MH "Public folder Path like C:\exchsrvr\mdbdata\priv1.edb" Provide the full output
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August 25th, 2011 11:30am

Hi Appears like DB got crashed :( Did you perform a health check of the database file? Open the command prompt and run the below and provide the output ESEUTIL /MH "Public folder Path like C:\exchsrvr\mdbdata\priv1.edb" Provide the full output thanks for the replies: here is the output for the two dismounted databases after running the eseutil /mh: public folder: C:\Program Files\Microsoft\Exchange Server\Bin>eseutil /mh "C:\Program Files\Mi rosoft\Exchange Server\Mailbox\Second Storage Group\Public Folders Database.edb Extensible Storage Engine Utilities for Microsoft(R) Exchange Server Version 08.01 Copyright (C) Microsoft Corporation. All Rights Reserved. Initiating FILE DUMP mode... Database: C:\Program Files\Microsoft\Exchange Server\Mailbox\Second St rage Group\Public Folders Database.edb File Type: Database Format ulMagic: 0x89abcdef Engine ulMagic: 0x89abcdef Format ulVersion: 0x620,12 Engine ulVersion: 0x620,12 Created ulVersion: 0x620,12 DB Signature: Create time:10/16/2008 15:53:52 Rand:3980501 Computer: cbDbPage: 8192 dbtime: 9662676 (0x9370d4) State: Dirty Shutdown Log Required: 614173-614190 (0x95f1d-0x95f2e) Log Committed: 0-614191 (0x0-0x95f2f) Streaming File: No Shadowed: Yes Last Objid: 4612 Scrub Dbtime: 0 (0x0) Scrub Date: 00/00/1900 00:00:00 Repair Count: 0 Repair Date: 00/00/1900 00:00:00 Old Repair Count: 0 Last Consistent: (0x85CA4,8,DD) 04/26/2011 17:31:38 Last Attach: (0x85CA7,8,2D) 04/26/2011 17:49:01 Last Detach: (0x0,0,0) 00/00/1900 00:00:00 Dbid: 2 Log Signature: Create time:10/16/2008 15:53:52 Rand:4012649 Computer: OS Version: (5.2.3790 SP 2 NLS 1.1) Previous Full Backup: Log Gen: 613872-613873 (0x95df0-0x95df1) - OSSnapshot Mark: (0x95DF1,5A,15E) Mark: 08/23/2011 22:52:24 Previous Incremental Backup: Log Gen: 0-0 (0x0-0x0) Mark: (0x0,0,0) Mark: 00/00/1900 00:00:00 Previous Copy Backup: Log Gen: 0-0 (0x0-0x0) Mark: (0x0,0,0) Mark: 00/00/1900 00:00:00 Previous Differential Backup: Log Gen: 0-0 (0x0-0x0) Mark: (0x0,0,0) Mark: 00/00/1900 00:00:00 Current Full Backup: Log Gen: 0-0 (0x0-0x0) Mark: (0x0,0,0) Mark: 00/00/1900 00:00:00 Current Shadow copy backup: Log Gen: 0-0 (0x0-0x0) Mark: (0x0,0,0) Mark: 00/00/1900 00:00:00 cpgUpgrade55Format: 0 cpgUpgradeFreePages: 0 cpgUpgradeSpaceMapPages: 0 ECC Fix Success Count: none Old ECC Fix Success Count: none ECC Fix Error Count: none Old ECC Fix Error Count: none Bad Checksum Error Count: none Old bad Checksum Error Count: none Operation completed successfully in 0.407 seconds. C:\Program Files\Microsoft\Exchange Server\Bin> journal DB: C:\Program Files\Microsoft\Exchange Server\Bin>eseutil /mh "H:\Journal\Journal D B.edb" Extensible Storage Engine Utilities for Microsoft(R) Exchange Server Version 08.01 Copyright (C) Microsoft Corporation. All Rights Reserved. Initiating FILE DUMP mode... Error: Access to source database 'H:\Journal\Journal DB.edb' failed with Jet err or -4001. Operation terminated with error -4001 (JET_errFileIOBeyondEOF, a read was issued to a location beyond EOF (writes will expand the file)) after 0.0 seconds. C:\Program Files\Microsoft\Exchange Server\Bin>
August 25th, 2011 12:20pm

Have you treid to repair as per point 2 in my earlier post. You can see that one of the DB are in a dirty shutdown. Sukh
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August 25th, 2011 12:28pm

Have you treid to repair as per point 2 in my earlier post. You can see that one of the DB are in a dirty shutdown. Sukh i have not tried the soft repair yet on the dirty state db. i will do that here shortly. what about the journal.db that gave this output? C:\Program Files\Microsoft\Exchange Server\Bin>eseutil /mh "H:\Journal\Journal D B.edb" Extensible Storage Engine Utilities for Microsoft(R) Exchange Server Version 08.01 Copyright (C) Microsoft Corporation. All Rights Reserved. Initiating FILE DUMP mode... Error: Access to source database 'H:\Journal\Journal DB.edb' failed with Jet err or -4001. Operation terminated with error -4001 (JET_errFileIOBeyondEOF, a read was issued to a location beyond EOF (writes will expand the file)) after 0.0 seconds.
August 25th, 2011 12:30pm

Have you treid to repair as per point 2 in my earlier post. You can see that one of the DB are in a dirty shutdown. Sukh i have not tried the soft repair yet on the dirty state db. i will do that here shortly. what about the journal.db that gave this output? C:\Program Files\Microsoft\Exchange Server\Bin>eseutil /mh "H:\Journal\Journal D B.edb" Extensible Storage Engine Utilities for Microsoft(R) Exchange Server Version 08.01 Copyright (C) Microsoft Corporation. All Rights Reserved. Initiating FILE DUMP mode... Error: Access to source database 'H:\Journal\Journal DB.edb' failed with Jet err or -4001. Operation terminated with error -4001 (JET_errFileIOBeyondEOF, a read was issued to a location beyond EOF (writes will expand the file)) after 0.0 seconds. That indicates file corruption. Restoring from backup is typically required.
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August 25th, 2011 1:11pm

yeah, agreed First of all try to check if the required logs are present, if they are then run a soft recovery. If not then restore from a backup if thats not possible, repair the database
August 25th, 2011 2:47pm

i have just noticed that users that are in cached mode instead of saying all folders are up to date, i am seeing this folder is up to date. does that also indicate a dirty shutdown state? these are in different storage group/mailbox DB's then the original problem i posted before? is it ok to run the eseutil /mh on a database that is online or does it have be dismounted?
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August 25th, 2011 4:25pm

i have just noticed that users that are in cached mode instead of saying all folders are up to date, i am seeing this folder is up to date. does that also indicate a dirty shutdown state? these are in different storage group/mailbox DB's then the original problem i posted before? is it ok to run the eseutil /mh on a database that is online or does it have be dismounted? eseutil can only be run against a dismounted store. Ensure the mailbox stores and services are up and running as well.
August 25th, 2011 4:28pm

i have just noticed that users that are in cached mode instead of saying all folders are up to date, i am seeing this folder is up to date. does that also indicate a dirty shutdown state? these are in different storage group/mailbox DB's then the original problem i posted before? is it ok to run the eseutil /mh on a database that is online or does it have be dismounted? eseutil can only be run against a dismounted store. Ensure the mailbox stores and services are up and running as well. mail is flowing to these mailboxes ok. when i look in EMC>Server configuration>mailbox all the mailboxes show as mounted. all services are running as well.
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August 25th, 2011 5:01pm

i have just noticed that users that are in cached mode instead of saying all folders are up to date, i am seeing this folder is up to date. does that also indicate a dirty shutdown state? these are in different storage group/mailbox DB's then the original problem i posted before? is it ok to run the eseutil /mh on a database that is online or does it have be dismounted? eseutil can only be run against a dismounted store. Ensure the mailbox stores and services are up and running as well. mail is flowing to these mailboxes ok. when i look in EMC>Server configuration>mailbox all the mailboxes show as mounted. all services are running as well. There seems to be a number of issues. I would focus on the original problem first. If Outlook clients arent updating, I would close and re-open Outlook, delete the .ost cache file if necessary and verify access via OWA.
August 25th, 2011 5:49pm

since restoring from backup did not resolve the issue with the journal database we decided we didnt need anything in the journal database so we mounted a new blank database to fix that. for the public folder which was in a dirty state, all log files were there and ok we tried a repair soft option but that failed. so we went to a backup from prior to the power disruption, but the database was still damaged. we decided to do a recovery with data loss option. everything is backup and running ok (minus the corrupted data). thanks for the help everyone, really helped in pointing me in the right direction.
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August 29th, 2011 4:42pm

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