shared mailbox
Hi, I have a requirement for a team to share responses from clients. to clarify I need to have any reply sent to all members of the team instead of only one member. a distribution sounds easy but when they send email our clients neglect to always reply all or send to the list instead they send to one team member. is there a way to force any email sent from the team to send to a list all members will receive?aside from creating a 'teamuser' and add the mailbox to all and have them send emails from that user (I fear this will cause issues, let me know if I'm wrong here)Thanks!Aaron
November 5th, 2009 9:06pm
Using Exchange 2007? A hub transport rule could do this for you. ( Copymessages from certain users to another user or group)http://technet.microsoft.com/en-us/library/aa998860.aspx
Overview of Transport Rules
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November 5th, 2009 9:36pm
Wow I didn't even know about that area thanks!I'm attempting to apply it on incoming messages but its not working right away, however I just need to read more I think... If I dont figure it out I'll let you know, THANKS!!!!!!!
November 5th, 2009 11:26pm
After creating the rule, I would restart the transport service to speed things up.http://technet.microsoft.com/en-us/library/bb124703.aspxUnderstanding How Transport Rules Are Applied in an Exchange 2007 Organization
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November 5th, 2009 11:42pm