Hi,

I purchase the office 365 for 5 users. i downloaded from office/myaccount and downloaded successfully. then continue to installation. the process was going until final installation then stop. i leave it to continue until the whole night but still uncompleted. so i restarted the pc. Office shortcuts (word, excel, outlook, etc) are available in the desktop but if i double click, error message "Something went wrong - We're sorry, but we ran into error and couldn't start your program. Please try starting your program again, or use the Repair option from the Program and Features item in your Control Panel if it still won't start" come up. 

thinking to reinstall, but after click the setup file, error message "Couldn't start office installation - We're sorry, but we could not start your Office installation. Another installation is in progress. Please try again later. Error Code: 0-1018(0)".

Then i borrow office 2013 cd installation from my friend. but after click autorun. nothing happen.

Please help.

FYI, I use:
Proc : Pentium B960 @ 2.2GHz
RAM : 6 GB
OS : windows 8 pro 64-bit

Best regards
Farchan

• Edited by farchan 6 hours 34 minutes ago