everytime I attempt to create a meeting invite, respond to a meeting invite or add anything to my calendar OR sometimes just randomly I get a crash of OL 2010.  I have attempted running with safe switch, uninstall/reinstall, no add ins etc.... But OL keeps crashing.  This is the event log I get:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: wwlib.dll, version: 14.0.4762.1000, time stamp: 0x4bae2623
Exception code: 0xc0000005
Fault offset: 0x0064dc00
Faulting process id: 0xe74
Faulting application start time: 0x01cb5e5d7b1b2e58
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\wwlib.dll
Report Id: a8e076d7-ca55-11df-bacd-001c230a8990

 I am running OL 2010 on Windows 7 32Bit Professional

Hi,

 

Try a start Outlook in safe mode and test the results again.

Click Start, point to All Programs, and then point to Microsoft Office. Press and hold the CTRL key, and then click Microsoft Outlook.

 

If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them.

 

If the problem persists in safe mode, try a new Outlook profile

==============

1.       Exit Outlook.

2.       Go to Start > Control Panel, click or double-click Mail.

3.       Click Show Profiles. Choose Prompt for a profile to be used.

4.       Click Add.

5.       Type a name for the profile, and then click OK.

6.       Highlight the profile, and choose Properties. Then Email Accounts.., add your email account in the profile.

7.       Start Outlook, and choose this new profile.

 

Can the problem be resolved?

 

Best Regards,

 

Sally Tang

• Marked as answer by Sally Tang Friday, October 08, 2010 5:20 AM
• Unmarked as answer by dspent Monday, September 26, 2011 5:04 PM

Dear Sir

I’m also facing the same problem, actually my outlook 2010 crash when i open some e-mail with attach file i tried to do your upper mentioned solution, but without any response , can you hrlp me please .

 

Outlook 2010 crashes very often (no matter if the /safe option is enabled or not) with the same error: Problem signature:   Problem Event Name: APPCRASH   Application Name: OUTLOOK.EXE   Application Version: 14.0.4760.1000   Application Timestamp: 4ba8fefd   Fault Module Name: wwlib.dll   Fault Module Version: 14.0.5123.5000   Fault Module Timestamp: 4c646c1f   Exception Code: c0000005   Exception Offset: 0028bc79   OS Version: 6.1.7600.2.0.0.256.4   Locale ID: 1049

 

Hi everybody,

I'm also facing the problem, everytime I try to open a mail with a .rtf file in attachment, I'm encoutering the same error :

Nom du journal :Application
Source :       Application Error
Date :         03/06/2011 14:40:28
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau :       Erreur
Mots clés :    Classique
Utilisateur :  N/A
Description :
Nom de l’application défaillante OUTLOOK.EXE, version : 14.0.4760.1000, horodatage : 0x4ba8fefd
Nom du module défaillant : wwlib.dll, version : 14.0.5123.5000, horodatage : 0x4c646c1f
Code d’exception : 0xc00000fd
Décalage d’erreur : 0x00004561
ID du processus défaillant : 0x560
Heure de début de l’application défaillante : 0x01cc21eb6725ffca
Chemin d’accès de l’application défaillante : C:\PROGRA~1\MICROS~2\Office14\OUTLOOK.EXE
Chemin d’accès du module défaillant: C:\PROGRA~1\MICROS~2\Office14\wwlib.dll
ID de rapport : a90b2aeb-8dde-11e0-9f0d-bc305bb36a68

I've tried to reinstall the program, dump the file with another computer, del the file and let outlook reinstall it automatically but nothing changes.

Thanks for your help.

• Proposed as answer by mooredenny Friday, April 13, 2012 3:20 PM

I had the similar issue. When user tries to print any email, Outlook crashes and complaints about wwlib.dll is the faulting module. By default, Outlook uses office word as a editor and wwlib.dll file is for Word. So it means that nothing is wrong in Outlook. 

1. Check all add-ons in Word 2010 and disable all 3rd party add-ons. 
2. Close Outlook and Word if it is open and Reopen Outlook. And see if it crashes.

If it is still crashing, then most likely OS is not releasing the file handlers on wwlib.dll file.

Restart the machine and that should fix the issue.

It worked for me and I hope it works for you.

Thanks.

My situation was that customer could not send emails without Outlook immediately crashing.  Event log reported this same error pointing to OUTLOOK.EXE & wwlib.dll.

1. We ran outlook in safe mode.
2. scanned the .pst with scanPST tool.
3. turned off ALL of the add-ins, and removed a couple of them completely.
4. backed out the recent MS updates.
5. Uninstalled some unsupported apps that had been installed.
6. created new profile in Outlook.
7. Followed advise from Technet,  MSDN, and SpiceWorks forums.
8. cleared out temp files in App Data under his user profile directory. 
9. Ran CCleaner and cleared out more temps.
10. upgraded to Office 2013

The fix?  The source of the problem was his signature file.  Something was corrupted.  Just on a whim, when i sent a test email that failed, I cleared out all of the signature from the bottom of the body of the message.  The email sent!  So we recreated the signature by copying the signature from an old sent email.  VIOLA!  SUCCESS!

Sho Nuff!

• Proposed as answer by RestartAlltheThings 12 hours 7 minutes ago

TheShoNuffMaster signature recreation worked for me.

• Edited by RestartAlltheThings 12 hours 6 minutes ago