DPM 2010 Blue Screen
I am getting blue screen on DPM 2010 with a newly built Windows Server 2008 R2, following is the mini dump. Any idea what is causing this ? No memory dump was created.
Use !analyze -v to get detailed debugging information.
BugCheck 1, {74cd2dd9, 0, ffff, fffff88005478c60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
Followup: MachineOwner
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1: kd> !analyze -v
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*
*
* Bugcheck Analysis
*
*
*
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APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them. A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 0000000074cd2dd9, address of system function (system call)
Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 000000000000ffff, Thread->KernelApcDisable
Arg4: fffff88005478c60, Previous KernelApcDisable
Debugging Details:
------------------
FAULTING_IP:
+74cd2dd9
00000000`74cd2dd9 c3 ret
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP
BUGCHECK_STR: 0x1
PROCESS_NAME: mms.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff80001cb8b69 to fffff80001cb9600
STACK_TEXT:
fffff880`05478a28 fffff800`01cb8b69 : 00000000`00000001 00000000`74cd2dd9 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
fffff880`05478a30 fffff800`01cb8aa0 : fffff880`05478c60 fffffa80`06f96fc0 00000000`00000000 fffff880`05478b00 : nt!KiBugCheckDispatch+0x69
fffff880`05478b70 00000000`74cd2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`02f9f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74cd2dd9
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`01cb8aa0 4883ec50 sub rsp,50h
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4b88cfeb
FAILURE_BUCKET_ID: X64_0x1_nt!KiSystemServiceExit+245
BUCKET_ID: X64_0x1_nt!KiSystemServiceExit+245
Followup: MachineOwner
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July 19th, 2010 9:14pm
Please post this question in the DPM newsgroup:
http://social.technet.microsoft.com/Forums/en-US/dataprotectionmanager/
Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA, Network+ Houston, TX http://blogs.sivarajan.com/ http://publications.sivarajan.com/ This posting is provided "AS IS" with no warranties, and confers no rights.
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July 20th, 2010 12:00am