Hi,

I'm having trouble resolving an APPCRASH issue involving MFC80U.DLL

Have scoured the internet and it so far appears that my only route to resolution is to pay 199 for MS to fix it for me (or send me the hotfix, however it works).  I've also called MS and was told to visit the same support site that is asking for money.

Since this appears to be an issue created by MS, I resent being charged for a fix - but since I'm not 100% sure that this is required, I thought I'd ask here if anyone can offer any assistance.

I've pasted the error log below.  Please let me know if any other info is needed.

Cheers for any help.

Rich

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    inspHire.exe
  Application Version:    1.461.0.460
  Application Timestamp:    546ddded
  Fault Module Name:    MFC80U.DLL
  Fault Module Version:    8.0.50727.6229
  Fault Module Timestamp:    4ec36926
  Exception Code:    c0000005
  Exception Offset:    000c374a
  OS Version:    6.2.9200.2.0.0.16.7
  Locale ID:    2057
  Additional Information 1:    5861
  Additional Information 2:    5861822e1919d7c014bbb064c64908b2
  Additional Information 3:    1a2a
  Additional Information 4:    1a2aa8e38ac8adbb6fe1e594fa623c2e

Notes:
HP Proliant ML350e Gen8 V2
OS:
- Server 2012 Standard
Visual Studio installed:
- 2005 Remote Debugger Light (x64) - ENU
- 2010 SP1
- 2010 Shell (isolated) - ENU
- Tools for Office Runtime (x64)
- Tools for Applications 2.0 - ENU
Visual C++ installed:
- 2005 Express Edition - ENU
- 2005 Redistributable
- 2005 Redistributable (x64) [two copies of this show in the list?]
- 2008 Redist - x86 9.0.30729.4974
- 2008 Redist - x86 9.0.30729.6161
- 2010 x64 Redist - 10.0.40219
- 2010 x64 Runtime - 10.0.40219
- 2010 x86 Redist - 10.0.40219
- 2010 x86 Runtime - 10.0.40219

You might want to start with running sfc /scannow first: https://support.microsoft.com/kb/929833/en-gb

Where is the support link you are speaking about?

Hi Ahmed,

Thanks for your reply. I tried sfc /scannow earlier and it came back clean.

The main support link for this issue seems to be https://support.microsoft.com/kb/961894/en-gb?wa=wsignin1.0 and includes a link to a hotfix (http://code.msdn.microsoft.com/KB961894) but this returns a retired archive page. Subsequent searches eventually lead me to http://support.microsoft.com/oas and finally to a page asking for money. This support address is also the one given to me by the chap on the tech support line and  elsewhere I've seen mention of a need to call MS to obtain the hotfix.

I've looked in many other places at the usual assortment of suggested solutions but have thus far failed to find one that fills me with any confidence.

Hi,

Sorry for the delay reply.

Get the same result when i try to open the hotfix as you mentioned. It seems like the hotfix is unavailable.

Did you refer to this KB article?

http://support.microsoft.com/kb/2538242

And could you compare the version of MFC80U.DLL?

Regards.

Hi,

Any update about the issue?

Regards.

any updates here? I completely agree that removing the hot fix from your site and then trying to extract 200.00 from people with the issue is unacceptable behavior.