We have 2008 R2 server running RDS with Office 2010 installed.

Some attachments come up with "Not enough memory to run microsoft excel" when clicking the attachment to preview it, initially I couldn't open them either, but I've now set the GP Do not preserve zone information in file attachments and now opening the attachment works fine.  (I now think security might be the cause, but I can't find a way to lower security settings)

I thought it was to do with cached mode, but I've installed another 2008 server with 2010 and tried preview with caching and without and both work fine, it's only my two RDS servers that have the problem.

I've increased the memory to 5gb and physical memory usage is only at 60 %.  Any ideas what could be wrong?

Thanks

Steven

Stevan,

Are you running a virusscanner on the 2008R2 box? (if so, did you try without it)

Kind regards,
Freek Berson
http://microsoftplatform.blogspot.com/

Hi Steven,

According to your description, the problem is that you couldn't open some attachments in Outlook 2010 until you set the GP :Do not preserve zone information in file attachments and now opening the attachment works fine. But now some attachments come up with "Not enough memory to run Microsoft excel" when clicking the attachment to preview it.

Issue:

If you receive a file it may have crossed the internet at some stage in its journey to you (eg: e-mail, FTP, etc). This means the file may be marked by the Microsoft Attachment Manager as blocked.

You can check if a file is blocked by displaying its properties like this: select one file, right-click, choose Properties.

Click on the 'Unblock' button to tell Windows to remove the 'unsafe' marker.

FAT/FAT32 volumes are not affected.

Attachment Manager is unable to mark files that are stored on FAT/FAT32 volumes. Only NTFS volumes are affected.

Disabling the Attachment Manager( You have finished it):

The Attachment Manager can be disabled.

The steps to do that are outlined below:

1.Run the 'Group Policy Object Editor' (gpedit.msc) either from the Command Prompt or using the 'Run' command in the Windows Start Menu. You also can using Domain Group Policy Object Editor, if you have joined a domain.

2.Expand the node 'User Configuration' >> 'Administrative Templates' >> 'Windows Components' >> 'Attachment Manager'.

3.Right-click on the third option: Do not preserve zone information in file attachments. Choose 'Properties'.

Select 'Enabled' (Enabled would mean that 'Do not preserve zone information in file attachments' is enabled, which in effect will stop Windows from storing the zone information in file attachments). Click OK to close the dialog box.

Cannot preview some attachment

follow these steps to check:

Hi DollarThanks for your reply, I have done the Do not preserve setting and I can now open the attachments from Outlook, the only problem I am now experiencing is previewing Excel documents in Outlook.

1. I have tried logging my user directly onto the console and I still get the same error.

2. There is not policy to redirect the temp files, the autosave path for my user is c:\users\scooke\appdata\roaming\microsoft\excel and I have full control of the folder.

I think it is something to do with Outlook opening everything in protected mode (sandbox) but I can't figure out how to disable it

When I get the error it says starting Excel previewer in the preview pane, not Excel, but I don't have excel previewer installed, so I assume it's an add in of some sort for Outlook?

Any more ideas?

Hi,

The problematic user log on to the console of the terminal server have the same issue. It must be an Office system issue.

In order to solve your problem as soon as possible, you can link to http://social.technet.microsoft.com/Forums/en-us/outlook/threads , initiate a question.

I will continue to research whether there is a better solution.

Hi Steven,

If you have a test server , could you verify or create below registry and check if issue persists.

It may be due cache is not available ; i had faced similar kind of issue on Citrix server with office.

Regards,

Abhishek