PLZ HELP: My Server is restarting!!!!
Hi,
Can anyone help please..
I really don't know wjhy my server is restarting at night..!
many days I come at morning to see the server restarted (not every day) and I don't know the reason..
appreciate if you help..
here is the full eventlog in different format (I am trying to be sweet!).
Event Log as XML
Event Log as TXT
Event Log as EVTX
Event Log as CSV
Jassim Rahma
November 10th, 2011 11:34am
Is it virtual server or physical server?
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November 10th, 2011 4:08pm
Hello,
there is no much information to extract from event viewer logs.
Possible that you are experiencing BSODs. To check that, check that if there is dump files under c:\windows\minidumps or full dump named c:\windows\MEMORY.DMP.
If you have dump files then you have BSODs.
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November 10th, 2011 4:25pm
Hi,
If you did encounter BSOD, you may analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following
link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/kb/315263
Collect Minidump Files
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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November 12th, 2011 1:30am
it is NOT a virtual server. It's a psychical server.
I check the folders, I have the MEMORY.DMP in c:\windows\
and it's 400MB Last Modified 2nd Nov 2011
In C:\windows\Minidump I have a Mini110211-01.dmp 157KB Last Modified 2nd Nov 2011
Jassim Rahma
November 12th, 2011 6:32am
Hi,
If you did encounter BSOD, you may analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following
link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging
http://support.microsoft.com/kb/315263
Collect Minidump Files
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the Blue Screen appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Regards,
Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
November 12th, 2011 9:29am
it is NOT a virtual server. It's a psychical server.
I check the folders, I have the MEMORY.DMP in c:\windows\
and it's 400MB Last Modified 2nd Nov 2011
In C:\windows\Minidump I have a Mini110211-01.dmp 157KB Last Modified 2nd Nov 2011
Jassim Rahma
So, the restart is due to BSODs as these files are created automatically when BSODs occur.
Please use Microsoft Skydrive to upload dump file (c:\windows\minidumps). Once done, post a link here.
It is possible that you have hardware problems as there is only a dump for 2nd Nov 2011.
You can also contact Microsoft CSS for assistance.
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posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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November 12th, 2011 9:58am
here is the file link:
http://www.rmc.bh/temp\Mini110211-01.zip
Jassim Rahma
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November 12th, 2011 10:03am
******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 81c7277d, The address that the exception occurred at
Arg3: 8d597c0c, Exception Record Address
Arg4: 8d597908, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!MiDeleteImageMerge+8
81c7277d f6401c20 test byte ptr [eax+1Ch],20h
EXCEPTION_RECORD: 8d597c0c -- (.exr 0xffffffff8d597c0c)
ExceptionAddress: 81c7277d (nt!MiDeleteImageMerge+0x00000008)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0000001c
Attempt to read from address 0000001c
CONTEXT: 8d597908 -- (.cxr 0xffffffff8d597908)
eax=00000000 ebx=00000000 ecx=b394c4e8 edx=81b42700 esi=00000000 edi=88e624f0
eip=81c7277d esp=8d597cd4 ebp=8d597cd8 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
nt!MiDeleteImageMerge+0x8:
81c7277d f6401c20 test byte ptr [eax+1Ch],20h ds:0023:0000001c=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
PROCESS_NAME: System
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 0000001c
READ_ADDRESS: GetPointerFromAddress: unable to read from 81b77868
Unable to read MiSystemVaType memory at 81b57420
0000001c
FOLLOWUP_IP:
nt!MiDeleteImageMerge+8
81c7277d f6401c20 test byte ptr [eax+1Ch],20h
BUGCHECK_STR: 0x7E
LAST_CONTROL_TRANSFER: from 81c7275c to 81c7277d
STACK_TEXT:
8d597cd8 81c7275c 00000000 88e624f0 81b78d00 nt!MiDeleteImageMerge+0x8
8d597d00 81a9dc3f 00000000 00000000 00000000 nt!MiSegmentDelete+0x1b0
8d597d50 81a9ddc0 84be8508 00000000 00000000 nt!MiProcessDereferenceList+0x33
8d597d7c 81c15fe2 00000000 441a20eb 00000000 nt!MiDereferenceSegmentThread+0xc1
8d597dc0 81a7eefe 81a9dcfd 00000000 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!MiDeleteImageMerge+8
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 4dfb5603
STACK_COMMAND: .cxr 0xffffffff8d597908 ; kb
IMAGE_NAME: memory_corruption
FAILURE_BUCKET_ID: 0x7E_nt!MiDeleteImageMerge+8
BUCKET_ID: 0x7E_nt!MiDeleteImageMerge+8
Followup: MachineOwner
---------
-------------------------------------------------------------------------------------------------------------
Bug Check Code 0x1000007E: http://msdn.microsoft.com/en-us/library/ff557196(v=VS.85).aspx
0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
I would suspect a RAM issue. Please use memtest86+ to check if all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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Microsoft Certified Trainer
November 12th, 2011 10:11am
so what can I do?Jassim Rahma
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November 12th, 2011 10:16am
so what can I do?
Jassim Rahma
You had to see my reply at the end:
"Bug Check Code 0x1000007E: http://msdn.microsoft.com/en-us/library/ff557196(v=VS.85).aspx
0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
I would suspect a RAM issue. Please use memtest86+ to check if all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support."
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student Partner 2010 /
2011
Microsoft Certified Professional
Microsoft Certified Systems Administrator:
Security
Microsoft Certified Systems Engineer:
Security
Microsoft Certified Technology Specialist:
Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist:
Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified Technology Specialist:
Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified Technology Specialist:
Windows 7, Configuring
Microsoft Certified IT Professional: Enterprise
Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified Trainer
November 12th, 2011 10:18am
Thanks.
I will check that...
Jassim Rahma
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November 12th, 2011 10:20am
its not an easy task to analyze the memory dump file so please seek assistance form Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can
assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific
technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
http://www.virmansec.com/blogs/skhairuddin
November 12th, 2011 2:37pm
its not an easy task to analyze the memory dump file so please seek assistance form Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can
assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific
technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
http://www.virmansec.com/blogs/skhairuddin
Free Windows Admin Tool Kit Click here and download it now
November 12th, 2011 2:37pm
so what can I do?
Jassim Rahma
You had to see my reply at the end:
"Bug Check Code 0x1000007E: http://msdn.microsoft.com/en-us/library/ff557196(v=VS.85).aspx
0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
I would suspect a RAM issue. Please use memtest86+ to check if all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support."
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student Partner 2010 /
2011
Microsoft Certified Professional
Microsoft Certified Systems Administrator:
Security
Microsoft Certified Systems Engineer:
Security
Microsoft Certified Technology Specialist:
Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist:
Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified Technology Specialist:
Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified Technology Specialist:
Windows 7, Configuring
Microsoft Certified IT Professional: Enterprise
Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified Trainer
November 12th, 2011 6:10pm


