1. What printer are you using and what drivers? What is the role of server, is it print server or there are other functions like remote services? 2. What do you see in event logs?

Hi, We are facing issue on our print server since last 7 days suddenly so many printer get paused and it will start printing after we deleted the jobs manually. We have updated the drivers and we have reinstalled the printers but still we are facing the same issue. Server OS: Windows Server 2008 R2 Enterprise 64-bit Client OS: Windows 7 32 bit/64 bit. Regards, Hakim. B Hakim

Hi, Is there any update about this issue? Please let us know so that we can work on it further. I also suggest you post a thread in the Printer's manufacturer forum. Hope this issue resolved soon. Best Regards, Yan Li Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi Yan Li_ Issue has been resolved, it happen because of some critical update we have installed last week so we have uninstalled the same and it's working fine after this. Thanks for your support. Regards, Hakim. B Hakim

Hi Yan Li_ Today also we are facing the same issue, most of the printer goes offline, most of them are HP Printer. I'm sure something is wrong with print server but i'm not able to find where is issue exactly on server. Regards, Hakim. B Hakim

Enable events in the PrintService Operational log, you can at least track down how the printers are getting paused. Do you see Offline from the client machine or is the PORT monitor marking the printers offline on the server?Alan Morris Windows Printing Team

Hi Alan, I can see from both client machine as well as Port monitor. Regarding printservice operational log will do it now. Regards, Hakim. B Hakim

Hi, I have enabled the logs and from the events i can see so many printers get paused but i didn’t find any solution for the same and even in the events it is not clear why it get paused. Regards, Hakim. B Hakim

There is no setting in spooler that will pause a printer automatically. There are scripts and API level applications that can perform this action. The user information is listed in the 303 event. Alan Morris Windows Printing Team