I use my laptop to connect to my work VPN. This has not worked since June 24th of 2010. I get a message stating that the network access connection device cannot be found. I also have a problem with the remote access auto connection manager. I try to start it and get an error code 5, not authorized. Does the remote access auto connection manager have anything to do with the problem accessing the vpn and if so how can I fix it?

Hi hitherandthee, Thanks for posting here. In order to narrow down the issue more efficiently, we may collect more information for further investigation. Have you recently install any software or configure you laptop setting ? Can this laptop correctly browse internet? What is the OS version? Is there issue occur on other computers which also connect to VPN site ? Is there any related error or warring log displayed in event log ,please post the ID and description here. Please make sure that services: “Network connections” , “Remote Access Connection Manager” and “Telephony” are started and set start type to auto started . After that please reboot your laptop and press F8 boot into “Safe Mode with Networking” and check if this issue still occur. If you encounter error 5 when you establish this services , please check if it worked with assign account for startup. · Double click service in services. Msc . · In “general” tab, please select startup type to “automatically”. · In “Log On” tab ,please assign your account and password with select “This account” Thanks. Tiger LiPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.