I've completed al steps in the Q-article KB917607. http://support.microsoft.com/?kbid=917607 I've installed the patch logged in as administrator and added both reg hacks : Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp] "AllowProgrammaticMacros"=dword:00000001 "AllowIntranetAccess"=dword:00000001 I still get the error message: Cannot display this help file. Try opening the help file again, and if you still get this message, copy the help file to a different drive, and try again. I copy the file to the local drive and it works. I could not find the group policy option "Allow WinHlp32.exe to access .hlp files stored on intranet sites" Where is this located in w2k8 Sp2 gpedit? What other options can I look at to see if I can get this to work? Thanks, T

To edit the local group policy for 2008, start -> in search box type mmc, hit enter In mmc, File -> add/remove snap in -> add the group policy object editor and select local computer. -- Mike Burr

You do not know the exact location like under administrative templates etc..?

I went through most of the local group policy and did not see it. You can enable the same setting by opening (or creating) the following registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp and you want to add a DWORD value, AllowIntranetAccess and set this to 1. This will have the same effect as applying the group policy. -- Mike Burr

I did this but it acts like this reg setting does not exist. I added my domain to the intranet sites on the security tab in IE.

When you installed it, did you install the 64 bit version or the 32 bit version (and is your OS 64 bit or 32 bit)? It is possible that if you are working with the 32 bit version and 64-bit OS, you may need to alter a different key, namely HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp See http://support.microsoft.com/kb/305097 -- Mike Burr

I've installed both and adjusted the keys per OS.

No success

Darn, if the documented solution isn't working, perhaps we should verify that the keys that were modified are accessed by the application. This tool can be used to look at the registry keys that an application opens: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx -- Mike Burr