0x0000003b bugchecks
I've been experiencing 3b bugchecks randomly for quite some time. My machine is relatively new with the latest video drivers from Windows update. I've put the last 4 minidumps in the public folder of my skydrive. Can someone help??
Here's the link:
https://skydrive.live.com/?cid=2e05d0f25eb909d1#!/?cid=2E05D0F25EB909D1&id=2E05D0F25EB909D1%21108
Thanks
October 18th, 2011 11:50am
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* Bugcheck Analysis *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002e8fb65, Address of the instruction which caused the bugcheck
Arg3: fffff88009608ee0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`02e8fb65 498b08 mov rcx,qword ptr [r8]
CONTEXT: fffff88009608ee0 -- (.cxr 0xfffff88009608ee0)
rax=000000003d93003c rbx=fffffa80058b28d0 rcx=fffffa80058b28d0
rdx=ff7ff900c3071a01 rsi=0000000000000001 rdi=0000000000000403
rip=fffff80002e8fb65 rsp=fffff880096098c0 rbp=0000000000000000
r8=ff7ff900c3071a00 r9=000000000000c06c r10=fffffa80058b28d0
r11=fffff88009609850 r12=0000000000000000 r13=fffff900c07f3420
r14=000000000000076c r15=0000000000000004
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!ExpInterlockedPopEntrySListFault16:
fffff800`02e8fb65 498b08 mov rcx,qword ptr [r8] ds:002b:ff7ff900`c3071a00=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: CarboniteUI.ex
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002e8fb65
STACK_TEXT:
fffff880`096098c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpInterlockedPopEntrySListFault16
FOLLOWUP_IP:
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`02e8fb65 498b08 mov rcx,qword ptr [r8]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!ExpInterlockedPopEntrySListFault16+0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3
STACK_COMMAND: .cxr 0xfffff88009608ee0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
Followup: MachineOwner
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------------------------------------------------
Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/ff558949(v=VS.85).aspx
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
The BSOD occured when CarboniteUI.exe was running. More about it: http://file.net/process/carboniteui.exe.html
I think it will be better to contact your graphic card manufacturer Technical Support for assistance.
You can also contact Microsoft CSS.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student
Partner 2010 / 2011
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October 18th, 2011 7:16pm
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002e8fb65, Address of the instruction which caused the bugcheck
Arg3: fffff88009608ee0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`02e8fb65 498b08 mov rcx,qword ptr [r8]
CONTEXT: fffff88009608ee0 -- (.cxr 0xfffff88009608ee0)
rax=000000003d93003c rbx=fffffa80058b28d0 rcx=fffffa80058b28d0
rdx=ff7ff900c3071a01 rsi=0000000000000001 rdi=0000000000000403
rip=fffff80002e8fb65 rsp=fffff880096098c0 rbp=0000000000000000
r8=ff7ff900c3071a00 r9=000000000000c06c r10=fffffa80058b28d0
r11=fffff88009609850 r12=0000000000000000 r13=fffff900c07f3420
r14=000000000000076c r15=0000000000000004
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!ExpInterlockedPopEntrySListFault16:
fffff800`02e8fb65 498b08 mov rcx,qword ptr [r8] ds:002b:ff7ff900`c3071a00=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: CarboniteUI.ex
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002e8fb65
STACK_TEXT:
fffff880`096098c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpInterlockedPopEntrySListFault16
FOLLOWUP_IP:
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`02e8fb65 498b08 mov rcx,qword ptr [r8]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!ExpInterlockedPopEntrySListFault16+0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4e02aaa3
STACK_COMMAND: .cxr 0xfffff88009608ee0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
BUCKET_ID: X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
Followup: MachineOwner
---------
------------------------------------------------
Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/ff558949(v=VS.85).aspx
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
The BSOD occured when CarboniteUI.exe was running. More about it: http://file.net/process/carboniteui.exe.html
I think it will be better to contact your graphic card manufacturer Technical Support for assistance.
You can also contact Microsoft CSS.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft Student
Partner 2010 / 2011
Microsoft Certified Professional
Microsoft Certified Systems Administrator:
Security
Microsoft Certified Systems Engineer:
Security
Microsoft Certified Technology Specialist:
Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist:
Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified Technology Specialist:
Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified Technology Specialist:
Windows 7, Configuring
Microsoft Certified IT Professional: Enterprise
Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified Trainer
October 19th, 2011 2:08am