Hey Technet!

I've recently been attempting to install Windows 8.1 Pro on my Asus Pro55 F5SR laptop.
The specs for the laptop are:

- 2GB RAM

- 250GB HHD

- Intel Core 2 Duo T5800

- ATI (AMD) Mobility Radeon HD 3400 Series - 512MB

- Windows 8 Pro x64

The laptop currently runs Windows 8 which was installed in December, last year.

I have tried installing 8.1 via the Store, and also ISO, both returning 0x20017 after the first installation reboot.

Along with these, I have also tried performing a Clean boot, disabling firewalls/anti-virus, and performing a PC Refresh. All return the BSOD with no luck.

My system reserved drive is 100MB (however I do not know if this would have anything to do with my problem).

The logs from :

setuperr.log:

http://pastebin.com/StAbS5aa

setupact.log:

Last part of file:

2013-11-13 19:07:35, Info                  SP     Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2013-11-13 19:07:35, Info                  SP     Found existing diagnostics data, attempting to load it.
2013-11-13 19:07:35, Info                  SP     Merging diagnostics data for sqm
2013-11-13 19:07:35, Info                  SP     CSqmSession::MergeSession: Before merging m_SqmDatapoints count = 50
2013-11-13 19:07:35, Info                  SP     CSqmSession::MergeSession: Before merging m_SqmDeferredDatapoints count = 0
2013-11-13 19:07:35, Info                  SP     CSqmSession::MergeSession: After merging m_SqmDatapoints count = 69
2013-11-13 19:07:35, Info                  SP     CSqmSession::MergeSession: After merging m_SqmDeferredDatapoints count = 9
2013-11-13 19:07:35, Info                  SP     Merging diagnostics data for WatsonBucket
2013-11-13 19:07:35, Info                  SP     Merging diagnostics data success
2013-11-13 19:07:35, Info                  SP     Finish merge diagnostics data
2013-11-13 19:07:35, Info                  SP     Persisting diagnostics data for future upload 
2013-11-13 19:07:35, Info                  SP     Persisting diagnostics data to C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2013-11-13 19:07:35, Info                  SP     Diagnostics data saved successfully
2013-11-13 19:07:35, Info                  SP     Diagnostics data flush to disk successfully
2013-11-13 19:07:35, Info                  SP     SPUninitializeDU: DU was not initialized; proceeding.
2013-11-13 19:07:35, Info                  SP     Key CollectTrace is not available.
2013-11-13 19:07:35, Info                  SP     Closing Panther Logging
2013-11-13 19:07:36, Info                  CONX   InstallWindows: Call to InitiateShutdownEx() succeeded.  Shutdown should occur soon.
2013-11-13 19:07:36, Info                  CONX   Closing blackboard
2013-11-13 19:07:36, Info       [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\installinfo.
2013-11-13 19:07:37, Info                  CONX   Closing Panther Logging
2013-11-13 19:07:39, Info                  CONX   Exit code = 3
2013-11-13 19:07:39, Info       [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\installinfo succeeded.
2013-11-13 19:07:39, Info       [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\installinfo.
2013-11-13 19:12:50, Info       [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\installinfo succeeded.
2013-11-13 19:12:50, Info                  CONX   InitializeWorkingDirectory: Successfully initialized working directory for postrollback
2013-11-13 19:12:50, Info                  CONX                               Working  Directory = C:\$WINDOWS.~BT\Sources\Panther
2013-11-13 19:12:50, Info                  CONX                               Logging  Directory = C:\$WINDOWS.~BT\Sources\Panther
2013-11-13 19:12:50, Info                  CONX                               Rollback Directory = C:\$WINDOWS.~BT\Sources\Rollback
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize: LANG.INI Directory = C:\$WINDOWS.~BT\Sources
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize: Language Pack Root = C:\$WINDOWS.~BT\Sources\..\Langpacks
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize: 1 languages found.
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize: Adding language: index: 0
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize:     Language name     : en-GB
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize:     Language pack file: C:\$WINDOWS.~BT\Sources\..\Langpacks\en-GB\LP.CAB
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize:     IsDefault         : 1
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize:     IsInstallInImage  : 1
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize:     Media number      : 0
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize: Set default UI language = en-GB.
2013-11-13 19:12:50, Info                  CONX   CSetupLangIniLoader::Initialize: Set default install language = en-GB.
2013-11-13 19:12:50, Info                  CONX   DetermineLanguage: Default setup language is set to 'en-GB'
2013-11-13 19:12:50, Warning               CONX   ConX::Setup::Media::CWizardPagePresenterRollback::GetErrorCodeString: Error retrieving setup platform result: [0x80070002]
2013-11-13 19:12:50, Warning               CONX   ConX::Setup::Media::CWizardPagePresenterRollback::GetErrorCodeString: Overriding setup platform result: [0x101] -> [0x101]
2013-11-13 19:12:50, Info                  CONX   ConX::Setup::Media::CWizardPagePresenterRollback::GetErrorCodeString: SetupPlatform result: [0x101, 0x20017]
2013-11-13 19:13:08, Warning               CONX   ExecuteRollback in PostRollback scenario failed. Error: 0x80070002
2013-11-13 19:13:08, Warning               CONX   Failed to execute final tasks (hr = 0x80070002)
2013-11-13 19:13:08, Info       [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\installinfo.

Hardware wise, I only had my Monitor, USB Mouse + Keyboard and USB Hub connected (with no usb's off the hub).

I also have no encryption of any type.

Any help with fixing this issue would be greatly appreciated.
If there is any more information needed, please let me know.

Thanks,

Nicholas

• Edited by Nicholas Zuccarelli Wednesday, November 13, 2013 8:59 AM

Hi,

According to the Setup log, I would like to know if your system has MSSQL service.

And,please update all drivers to latest versions(include display driver),firstly.

It's important.

Then, I suggest we try the following steps to narrow down the issue.

1.Stop "Windows Update" service.

2.Delete "%windir%\SoftwareDistribution" folder.

3.Restart "Windows Update" service.

If the issue persists, please  check if your system have enabled .NET Framework 3.5 in Windows 8.

Meanwhile, I suggest you upload the dump files so that we can help you analyze them.

Automatic Memory Dump Settings on Windows 8:

http://www.thewindowsclub.com/automatic-memory-dump-settings-windows-8

Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Regards,

Sorry for the late response.

From what I can tell, I believe I do not have the MSSQL service installed.

I do however have IIS installed; which means I have MySQL, I did also find an "SQL Server VSS Writer"...

I have also updated all my drivers, and I do have .NET Framework 3.5 installed.

EDIT:

My apologies; I've looked through my installed programs, and I have Visual C# Express installed, and Microsoft SQL Server 2012. What should I do?

• Edited by Nicholas Zuccarelli Friday, November 15, 2013 9:35 PM

Hi,

Acccording to your description,I suggest you try to stop the MSSQL service to test the result.

Meanwhile, I suggest you upload the dump files so that we can help you analyze them.

Automatic Memory Dump Settings on Windows 8:

http://www.thewindowsclub.com/automatic-memory-dump-settings-windows-8

Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Regards,

From what I can see, there actually is no MSSQL service. I have Microsoft SQL installed because I use it with visual studio, however there is no such service. I did the steps that you told me about a memory dump, however I could not find such a file in the system files.

Hi,

I can confirm what Nicholas wrote - either if I try installing Windows 8.1 from DVD on a blank hard drive, it already fails to boot up to the setup screen. Neither the online and the offline installer (from 8 to 8.1) works, it hangs up with the mentioned error code after rebooting. Altough, I expericenced no problem with the Windows 8 installer. I guess the new 8.1 kernel is not compatible with the Asus F5SR notebook hardware?

Thanks,
Balint

(Sorry for the very late reply).

It seems that it may be a hardware issue. I personally gave up on it. There hasn't been any BIOS updates for the F5SR since 2009, so its the most likely issue.

Hope you had a merry christmas.

• Edited by Nicholas Zuccarelli Saturday, December 28, 2013 6:53 AM
• Marked as answer by David WoltersModerator Tuesday, December 31, 2013 7:33 PM

(I can properly update the window 8.1 from window 8)

I share this to all in here:

first, you run the setup & remember do not click on the button of "keep personal setting" (This will crack some of the setting & display error 0x101-20017 when the system reboot), so click on new setting & then run on. Then you should be able to complete your installation without cracks.

Sucessful & enjoy window 8.1 !!

propor

Unfortunately I attempted this. It would not even reach the setup screen; and would simply BSOD while booting into setup.

I'm still up for any other viable solutions :)