Remember - This is a public forum so never post private information such as email or phone numbers!Ideas:Programs you are having problems with Error messages Recent changes you made to your computer What you have already tried to fix the problem F691D9AE-01CA-6472-B2B9-E7BB9A79C1DD1.03.011 person needs an answerI do too

Hi Majid, Unfortunately, the Windows Community is only able to provide support in English. The following URL will help you receive the appropriate support information for your location. Open the link and select your region from the drop down list and then click the arrow button to continue. http://support.microsoft.com/common/international.aspx Azeez Nadeem - Microsoft Support[If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]