Add/Remove Components Error and DVD Driver Error: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Original title: Add/Remove Components Error and DVD Driver ErrorI removed several windows components yesterday in an attempt to clean up my cpu. After restarting, I noticed that my DVD drive had disappeared. I tried to update the driver but was told i have the most up to date version, i uninstalled and reinstalled the drive, but I still get the same error. Under driver details, it shows that I have a bunch of drivers for my Phillips DVD drive. However, the device status is as follows: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Click Troubleshoot to start the troubleshooter for this device. I did the troubleshoot, and both options did not fix the problem.Then I tried to add the windows components that I removed, thinking maybe that was the problem. However, when I try to add them, I get an error message that says "setup cannot copy file zClientm.ex_" It shows the location of this file as being in windows/i386, and sure enough, the file is in that folder. So when I go to browse to try and locate the file, I find it and click on it to open, but I continue to get the same error message that the file cannot be found, and setup cannot continue. I realize that this problem sounds very obsure and bizarre, but any help at all would be appreciated. thanks.
February 22nd, 2011 5:20pm

Hi, Code 39: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)Explanation of error codes generated by Device Manager in Windows XP Professionalhttp://support.microsoft.com/kb/310123 Method 1.Microsoft Automated Troubleshooting Services scans your computer and detects the root causes of common problems, then automatically fixes the problems that it finds, and offers additional resources if the problem isn't fixed. Click on Run now button in the article below.Your CD or DVD drive cannot read or write mediahttp://support.microsoft.com/gp/cd_dvd_drive_problems Method 2.Also try the methods listed in the article below and check.Your CD drive or DVD drive is missing or is not recognized by Windows or other programshttp://support.microsoft.com/kb/982116 Hope this helps.Thanks and Regards:Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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February 23rd, 2011 12:19pm

Excellent Binging.If that doesn't work out, let us know and tell us more about your system by doing this:Please provide additional information about your system:Click Start, Run and in the box enter:msinfo32Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste the information back here.For video driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information back here.There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.Do, or do not. There is no try.I decided to save up points for a new puppy instead of a pony!
February 23rd, 2011 12:41pm

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