I have two input languages set up as follows.  However the Advanced Key Settings is not showing the English (Australia).

Hi,

Please check the issue under a new user account, considering this issue is user account related.

If the issue still persists, it can be caused by corrupted system files, run following commands:

Please make sure to run CMD as Administrator:

dism /online /cleanup-image /restorehealth

and then this command:

SFC /SCANNOW

If there is any error message, post back with CBS.log for our research.

The problem seems to be with the Australian English input and I can never get rid of the US English input.  Every time I remove the US English input, there is nowhere I can "Apply" or "OK" or "Save" it.  I close the window and reopen and voila it is still there.  So the Australian English input does not seem to stick.

I've got error message when I try to run the dism command.  This is another new account.

• Edited by healee 23 hours 2 minutes ago

I have two input languages set up as follows.  However the Advanced Key Settings is not showing the English (Australia).

This screengrab shows that English (Australia) is available for download.
That means that you have chosen this Language but it has not yet downloaded/installed, so, it cannot become primary until that happens, and, then you need to logoff and logon this account to reflect the change on primary language for this account ??

I've got error message when I try to run the dism command.  This is another new account.

• Edited by healee Saturday, June 13, 2015 8:22 AM

I've got error message when I try to run the dism command.  This is another new account.

• Edited by healee Saturday, June 13, 2015 8:22 AM

I've got error message when I try to run the dism command.  This is another new account.

• Edited by healee Saturday, June 13, 2015 8:22 AM

I've got error message when I try to run the dism command.  This is another new account.

• Edited by healee Saturday, June 13, 2015 8:22 AM

I've got error message when I try to run the dism command.  This is another new account.

• Edited by healee Saturday, June 13, 2015 8:22 AM

I have another user accout set up exactly as what I am trying to do with this account on the same computer.  It works perfectly without me downloading anything, i.e. Australian Enlish as primary and Chinese as secondary.

• Edited by healee 7 hours 52 minutes ago

I have another user accout set up exactly as what I am trying to do with this account on the same computer.  It works perfectly without me downloading anything, i.e. Australian Enlish as primary and Chinese as secondary.

• Edited by healee Saturday, June 13, 2015 11:31 PM

I have another user accout set up exactly as what I am trying to do with this account on the same computer.  It works perfectly without me downloading anything, i.e. Australian Enlish as primary and Chinese as secondary.

• Edited by healee Saturday, June 13, 2015 11:31 PM

I have another user accout set up exactly as what I am trying to do with this account on the same computer.  It works perfectly without me downloading anything, i.e. Australian Enlish as primary and Chinese as secondary.

• Edited by healee Saturday, June 13, 2015 11:31 PM

I have another user accout set up exactly as what I am trying to do with this account on the same computer.  It works perfectly without me downloading anything, i.e. Australian Enlish as primary and Chinese as secondary.

• Edited by healee Saturday, June 13, 2015 11:31 PM

I have another user accout set up exactly as what I am trying to do with this account on the same computer.  It works perfectly without me downloading anything, i.e. Australian Enlish as primary and Chinese as secondary.

• Edited by healee Saturday, June 13, 2015 11:31 PM

The screen capture shows that the Windows display language available for download.  However I am discussing input language here, not display language.

Obviously Windows 8.1 has changed the way it works, it never required a download for this function before.

Anyway, I've just done the download but it hasn't made any difference.

I didn't know how I got it to work in another user account before without any download.

• Edited by healee Monday, June 15, 2015 12:06 AM further test

The screen capture shows that the Windows display language available for download.  However I am discussing input language here, not display language.

Obviously Windows 8.1 has changed the way it works, it never required a download for this function before.

Anyway, I've just done the download but it hasn't made any difference.

I didn't know how I got it to work in another user account before without any download.

• Edited by healee Monday, June 15, 2015 12:06 AM further test

The screen capture shows that the Windows display language available for download.  However I am discussing input language here, not display language.

Obviously Windows 8.1 has changed the way it works, it never required a download for this function before.

Anyway, I've just done the download but it hasn't made any difference.

I didn't know how I got it to work in another user account before without any download.

• Edited by healee Monday, June 15, 2015 12:06 AM further test

The screen capture shows that the Windows display language available for download.  However I am discussing input language here, not display language.

Obviously Windows 8.1 has changed the way it works, it never required a download for this function before.

Anyway, I've just done the download but it hasn't made any difference.

I didn't know how I got it to work in another user account before without any download.

• Edited by healee Monday, June 15, 2015 12:06 AM further test

I had deleted the user account and re-created it to see if the problem would happen.

Now I have 2 new user accounts having the same problem.

Of course I can't delete the very first user account which is working alright.  I still suspect some patches have caused the issues.

How could new user accounts be corrupted from the very beginning?

Anyway I would do what you say when I get a chance.

I wonder if you could set up a test computer with the same scenario and test the issues.

• Edited by healee Monday, June 15, 2015 11:22 PM

I had deleted the user account and re-created it to see if the problem would happen.

Now I have 2 new user accounts having the same problem.

Of course I can't delete the very first user account which is working alright.  I still suspect some patches have caused the issues.

How could new user accounts be corrupted from the very beginning?

Anyway I would do what you say when I get a chance.

I wonder if you could set up a test computer with the same scenario and test the issues.

• Edited by healee Monday, June 15, 2015 11:22 PM

I had deleted the user account and re-created it to see if the problem would happen.

Now I have 2 new user accounts having the same problem.

Of course I can't delete the very first user account which is working alright.  I still suspect some patches have caused the issues.

How could new user accounts be corrupted from the very beginning?

Anyway I would do what you say when I get a chance.

I wonder if you could set up a test computer with the same scenario and test the issues.

• Edited by healee Monday, June 15, 2015 11:22 PM

Hi,

Since this issue doesn't happen in another user account on the same computer, it appeared that the issue is caused by corrupted  user profile. 

I recommend you try suggestions below to repair your user profile:

How to fix corrupt user profile in windows 8 / Windows 8.1?
http://mywindows8.org/fix-corrupt-profile-in-windows-8/

I have deleted the user account that was alright and re-created it to see if the problem would happen.

Now I have too new user accounts, and all exhibit the same problem.

Of course I couldn't delete the very first one to test the problem.

I wonder if you can do me a favour and test it on your computers.

I had deleted the user account and re-created it to see if the problem would happen.

Now I have 2 new user accounts having the same problem.

Of course I can't delete the very first user account which is working alright.  I still suspect some patches have caused the issues.

How could new user accounts be corrupted from the very beginning?

Anyway I would do what you say when I get a chance.

I wonder if you could set up a test computer with the same scenario and test the issues.

• Edited by healee 7 hours 53 minutes ago

The screen capture shows that the Windows display language available for download.  However I am discussing input language here, not display language.

Obviously Windows 8.1 has changed the way it works, it never required a download for this function before.

Anyway, I've just done the download but it hasn't made any difference.

I didn't know how I got it to work in another user account before without any download.

• Edited by healee 7 hours 8 minutes ago further test

On second thoughts I am not going to do what you suggest as I do not think the user profile is corrupted as I had already deleted the old offending one and created two new ones which are still showing the same problems.  What I have done should have more than fixed the corrupt user profiles.

On second thoughts I am not going to do what you suggest as I do not think the user profile is corrupted as I had already deleted the old offending one and created two new ones which are still showing the same problems.  What I have done should have more than fixed the corrupt user profiles.

Just suggest to test if the issue can be caused by corrupted user profile.

As your testing results, i consider that the more efficient way for us to fix your issue should be Reset System.

Please backup your important data on System driver and reset your system, then reinstall the language to see if it can work all fine.

Thanks for your response!

Resetting the system involves re-installing all the applications and Windows patches including updating Windows 8 to Windows 8.1 which could take a lot of time that I can't afford at the moment.

I have tried re-installed the Sogu Pinyin and it fixed one user account but not the other.  At present I work around by accepting US English instead of Australian English with the account I can't fix.

I am going to let it be if no other means to rectify than resetting the Windows system.

I thank you for your kind attention.

----------------

I double-checked, reinstalling the Sogu Pinyin didn't fix any problem, not even one user account as reported above.

• Edited by healee 32 minutes ago correction

Thanks for your response!

Resetting the system involves re-installing all the applications and Windows patches including updating Windows 8 to Windows 8.1 which could take a lot of time that I can't afford at the moment.

I have tried re-installed the Sogu Pinyin and it fixed one user account but not the other.  At present I work around by accepting US English instead of Australian English with the account I can't fix.

I am going to let it be if no other means to rectify than resetting the Windows system.

I thank you for your kind attention.

----------------

I double-checked, reinstalling the Sogu Pinyin didn't fix any problem, not even one user account as reported above.

• Edited by healee Monday, June 29, 2015 6:52 AM correction

Thanks for your response!

Resetting the system involves re-installing all the applications and Windows patches including updating Windows 8 to Windows 8.1 which could take a lot of time that I can't afford at the moment.

I have tried re-installed the Sogu Pinyin and it fixed one user account but not the other.  At present I work around by accepting US English instead of Australian English with the account I can't fix.

I am going to let it be if no other means to rectify than resetting the Windows system.

I thank you for your kind attention.

----------------

I double-checked, reinstalling the Sogu Pinyin didn't fix any problem, not even one user account as reported above.

• Edited by healee Monday, June 29, 2015 6:52 AM correction

In the Control Panel, select Region then choose which language will be your primary language.
In the Control Panel, select Language. Under the Change your language preferences, select Options for the English(Australia).
Under the Windows display language, select Install language pack (this will take several minutes).
You can do the same for the Chinese dialect that you wish to use.
Back under the Change your language preferences, select English(Australia) or Chinese then select Move up. 
Either log out of Windows or restart your computer then log back in to enable your language selection.

I am talking about input language, not display language.

The very first user account works fine.  All other user accounts have the problem.

I never needed to download anything for inputting Australian English with the very first user account.  I did try downloading the Australian English before but it made no difference with the user accounts that have the problem.

At the moment, the combination of US English works fine with Sogou Pinyin Chinese input, not the Australian English though.

I am talking about input language, not display language.

The very first user account works fine.  All other user accounts have the problem.

I never needed to download anything for inputting Australian English with the very first user account.  I did try downloading the Australian English before but it made no difference with the user accounts that have the problem.

At the moment, the combination of US English works fine with Sogou Pinyin Chinese input, not the Australian English though.

Hi,

I considered if there is something wrong during your adding input language and configuring the hot keys.

Would you please take some time to capture the system events when you perform following steps by using Process monitor? Before this, please delete the Australian English under Change your preference Language.

1. Open process monitor to start capture.

Process Monitor v3.05
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

How to use, please refer to this article:

Using Process Monitor to capture system events
http://www.sophos.com/en-us/support/knowledgebase/119038.aspx

2. Add Ausralian English language from Change your preference Language.

3. Then open Text service and input language, and then click Ok or cancel to close this window.

4. Stop capture.

Please check the events log and find if there is any events with Access denied to file not found error.

Post back for our research. You can also upload the save pml file onto One drive or similar network drive, and share the link here for our research.

I have not got a chance to do what you suggested.

Please give me some time and I shall get back to you with the capture of the Process Monitor.

Thank you for the time.

I have just spent hours working on this problem.  Before I used the process monitor, I wanted to reproduce the problem so I tried again adding the Australian English as the input language.  Backwards and forwards and a lot of mucking around, I eventually got the two new user accounts working with the Australian English as the only English input language together with the Sogou as the only alternative input language.

It was so random and I can't guarantee I can repeat all these, because in between I had failed and then I repeated so many times.

By the way, I remember earlier edition of Windows systems allow us to set one of the user account as the default setup from which new user account is to follow suit.  Has Windows 8 got such feature?  That would save me a lot of hassle if I have the first one set up correctly.

Thank you for the time.

I have just spent hours working on this problem.  Before I used the process monitor, I wanted to reproduce the problem so I tried again adding the Australian English as the input language.  Backwards and forwards and a lot of mucking around, I eventually got the two new user accounts working with the Australian English as the only English input language together with the Sogou as the only alternative input language.

It was so random and I can't guarantee I can repeat all these, because in between I had failed and then I repeated so many times.

By the way, I remember earlier edition of Windows systems allow us to set one of the user account as the default setup from which new user account is to follow suit.  Has Windows 8 got such feature?  That would save me a lot of hassle if I have the first one set up correctly.

• Marked as answer by healee 5 hours 14 minutes ago

Thank you for the time.

I have just spent hours working on this problem.  Before I used the process monitor, I wanted to reproduce the problem so I tried again adding the Australian English as the input language.  Backwards and forwards and a lot of mucking around, I eventually got the two new user accounts working with the Australian English as the only English input language together with the Sogou as the only alternative input language.

It was so random and I can't guarantee I can repeat all these, because in between I had failed and then I repeated so many times.

By the way, I remember earlier edition of Windows systems allow us to set one of the user account as the default setup from which new user account is to follow suit.  Has Windows 8 got such feature?  That would save me a lot of hassle if I have the first one set up correctly.

• Marked as answer by healee Saturday, July 11, 2015 2:10 AM

Hi,

You can check this suggestion to customize the default user profile:

A Better Way to Customize the Windows Default Profile
http://stealthpuppy.com/customize-the-windows-default-profile/

Thanks for your advice.