I was recently involved with setting up a IVR based response group/workflow, and since the person wanted a 5th option on the menu, i was forced to look at the programmatic setup.

After looking everyone, i found examples of adding that 5th option, but as I thought about it, no one seems to have good info about how to look at the existing actions/responses, in other words no way to see how it is CURRENTLY setup.  All the documentation seems to revolve around creating a new workflow, or changing an option by loading the current config into memory with the get-csrgsworkflow command, then scripting new information (without seeing current info), then "writing" the info back via the set-csrgsworkflow command.

Does anyone else think this is more difficult than it needs to be? If i do a get-csrgsworkflow i want it to show me all the darn options that are currently set, just like the gui does!

Because of the this, i ended up having the call hit an exchange autoattendant first (which doesnt limit the menu to 4 choices), and from there go to response groups that i can manage via the gui.

Anyone know if they are going to make this easier on us in the future, the docs for setting up the workflow via powershell arent bad, but those of us that arent consultants that leave after the setup phase have to maintain this stuff, and invariable must change stuff over time!

It looks like you can create the fifth response with Powershell, but you can not edit with GUI web interface. After You created and added a fifth possible answer to an IVR Workflow which previously only had four possible answers, you will not be able to edit the workflow using the web interface and will get an unsupported error message instead. Hope the next update can fix it.

Please read this article talking about it.

Yea thats what i was referring to, that there is documentation out there for adding the 5th option (which means you cant use the gui anymore either).  My problem with this is there doesnt seem to be an easy way to manage the group after that.  I would have expected a cmdlet to exist that showed you everything the gui does, i.e. all questions and answers. Instead  your supposed to just use the get-csrgsworkflow command to load that info into memory (cant output it to my knowledge), and then just magically know what exists and modify the exact variable name you want (wow, i sure hope you have it documented!).

 

The powershell management for it just seems messy to me.  Hopefully it will improve.

Has nobody got an answer for this one....

Once you add the 5th menu option you cannot view the config using the web control panel, so when you want to edit the config again later how are you supposed to view it?? (even with powershell I cannot do this)

And why can't the web tool support more than 4 menu options!!

• Edited by DaveHedgehog 15 hours 50 minutes ago

You'll get a better response by starting a new question, this one is old and people are unlikely to review it.

Has nobody got an answer for this one....

Once you add the 5th menu option you cannot view the config using the web control panel, so when you want to edit the config again later how are you supposed to view it?? (even with powershell I cannot do this)

And why can't the web tool support more than 4 menu options!!

• Edited by DaveHedgehog Thursday, July 16, 2015 3:38 PM

Has nobody got an answer for this one....

Once you add the 5th menu option you cannot view the config using the web control panel, so when you want to edit the config again later how are you supposed to view it?? (even with powershell I cannot do this)

And why can't the web tool support more than 4 menu options!!

• Edited by DaveHedgehog Thursday, July 16, 2015 3:38 PM

Has nobody got an answer for this one....

Once you add the 5th menu option you cannot view the config using the web control panel, so when you want to edit the config again later how are you supposed to view it?? (even with powershell I cannot do this)

And why can't the web tool support more than 4 menu options!!

• Edited by DaveHedgehog Thursday, July 16, 2015 3:38 PM