Analyse .dmp file on Windows 7
My Windows 7 laptop keep crashing as soon as I boot it up. Here is the extract of the dmp file it created.
Note that I had to copy the .dmp file to a Win XP machine and read it. Can someone please help understand which driver is causing this problem?
----- 64 bit Kernel Mini Dump Analysis
DUMP_HEADER64:
MajorVersion 0000000f
MinorVersion 00001db0
DirectoryTableBase 00000000`00187000
PfnDataBase fffff800`032ad220
PsLoadedModuleList fffff800`03242e50
PsActiveProcessHead fffff800`03224b30
MachineImageType 00008664
NumberProcessors 00000008
BugCheckCode 0000001e
BugCheckParameter1 00000000`00000000
BugCheckParameter2 00000000`00000000
BugCheckParameter3 00000000`00000000
BugCheckParameter4 00000000`00000000
KdDebuggerDataBlock fffff800`031ee070
MiniDumpFields 00000cff
TRIAGE_DUMP64:
ServicePackBuild 00000000
SizeOfDump 00040000
ValidOffset 0003fffc
ContextOffset 00000348
ExceptionOffset 00000f00
MmOffset 00002080
UnloadedDriversOffset 000020d0
PrcbOffset 000021f0
ProcessOffset 00006ef0
ThreadOffset 000073c0
CallStackOffset 00007858
SizeOfCallStack 00001000
DriverListOffset 00008b98
DriverCount 000000d0
StringPoolOffset 00010098
StringPoolSize 00004860
BrokenDriverOffset 00000000
TriageOptions ffffffff
TopOfStack fffff800`00ba1968
BStoreOffset 00000000
SizeOfBStore 00000000
LimitOfBStore 00000000`00000000
DebuggerDataOffset 00008858
DebuggerDataSize 00000340
DataBlocksOffset 000148f8
DataBlocksCount 00000011
Windows XP Kernel Version 7600 MP (8 procs) Free AMD x86-64
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Kernel base = 0xfffff800`03005000 PsLoadedModuleList = 0xfffff800`03242e50
Debug session time: Tue Dec 07 19:54:46 2010
System Uptime: 0 days 0:01:22
start end module name
fffff800`03005000 fffff800`035e1000 nt Checksum: 005489D7 Timestamp: Sat Jun 19 00:16:41 2010 (4C1C44A9)
Unloaded modules:
fffff880`02349000 fffff880`02357000 crashdmp.sys Timestamp: unavailable (00000000)
fffff880`03625000 fffff880`03741000 dump_iaStor. Timestamp: unavailable (00000000)
fffff880`03741000 fffff880`03754000 dump_dumpfve Timestamp: unavailable (00000000)
fffff880`04b46000 fffff880`04b63000 serial.sys Timestamp: unavailable (00000000)
fffff880`0377e000 fffff880`037fc000 SRTSP64.SYS Timestamp: unavailable (00000000)
Finished dump check
December 8th, 2010 9:01am
Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED
This indicates that a kernel-mode program generated an exception which the error handler did not catch.
http://msdn.microsoft.com/en-us/library/ff557408%28VS.85%29.aspx
To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.
Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.
André
[1]
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
December 8th, 2010 10:23am
Done.
Here is the link
https://cid-6c966796d3e74df0.skydrive.live.com/redir.aspx?resid=6C966796D3E74DF0!148
December 8th, 2010 11:49am
the link doesn't work. You have to put the files into your public skydrive folder."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
December 8th, 2010 5:29pm
Done now
December 8th, 2010 6:26pm
The Intel Storage driver is the cause:
STACK_TEXT:
nt!KeBugCheck
nt!KiKernelCalloutExceptionHandler+0xe
nt!RtlpExecuteHandlerForException+0xd
nt!RtlDispatchException+0x410
nt!KiDispatchException+0x16f
nt!KiExceptionDispatch+0xc2
nt!KiGeneralProtectionFault+0x10a
iaStor +0x4a969
Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
Image name: iaStor.sys
Timestamp: Tue Oct 13 20:15:56 2009
Update the driver, please:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18859&ProdId=2101&lang=eng
André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
December 9th, 2010 12:31pm
Updating that driver did not help.
I had to go for the ultimate option which was to do a full system restore.
December 17th, 2010 7:01am
also check your HDD for errors (chkdsk C: /r /f and run a diagnostic tool from your HDD manufacture)"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
December 17th, 2010 7:41am
Thanks everyone for suggesting possible solutions. None of them worked.
I had to do a full system restore.
Moderator, please do not mark any reply as an answer without checking with me.
If possible I would like to close this thread for replies.
January 8th, 2011 10:07am