I have just installed Lync 2013 and when i start the App now it Crashes

It did start once initially  - after reboot never started again

Windows 8.1 New PC (64 Bit) - Office 365 (activated) (64 Bit)

On pressing the Icon on the Start Menu - i get an hour glass for 1 second - then nothing.

From the Event log i get a Critical and Info entry - see below

I have made several unsuccessful calls to various MS numbers to get support - 

any suggestions?

Critical ERROR Event

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had to remove as Forum prevents attaching Images or Links - can provide if someone can tell me how to veryify my account

INFO - points to a file - content below

had to remove as Forum prevents attaching Images or Links - can provide if someone can tell me how to veryify my account

 

Please check that you have installed the latest and all updates for office 2013. It could also be a problem with the audio/video driver of you system.

Try patching the client with latest updates, if it is not.

http://support.microsoft.com/en-us/kb/2920744

http://support.microsoft.com/en-us/kb/2881013

Hi,

1. Check if there is any Bluetooth software in the computer, if yes, please uninstall the Bluetooth Utility and then test the issue again.
2.  Uninstall the default Sound Card, VGA Device/Video Card, Graphic Card. Then restart Lync 2013.

Best Regards,
Eason Huang