When I turn on bitlocker the system does not shut down properly as described in KB 975496; but when I attempt to install the hotfix I receive the message “ the update is not applicable to your system” and the install exits. The system has windows 7 Enterprise SP1 installed and is fully patched.

KB975496 requires a restart after applying it. Try turning off bitlocker, apply it, restart, turn on bitlocker and test the shutdown. One would think that it would be part of SP1, but who knows? Also, did you create the appropriate sized partitions on the drive prior to the installation for Bitlocker to be happy? Are you using TPM or a usb flash drive ? http://technet.microsoft.com/en-us/library/ee706536(WS.10).aspx

I turned off bit licker and allowed the drive to decrypt, rebooted then tried to install the hot fix. I still received the error “the update is not applicable to your system” i did not create a new partition for bit locker, we are storing the key in active directory and bit locker did not ask to create a new partition. We are using the TPM for bitlocker.

Hi, What’s the version of your Windows 7? x64 or x86? According to the hotfix http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=975496&kbln=en-us The hotfix is support x86 Regards, Leo Huang TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

the system has win 7 enterprise 32 bit (x86)

Hi, This KB has been included in SP1 package. So when you install it the error message “the update is not applicable to your system” will pop-up. You can check KB975496 is installed on your PC or not: · Click Start · Input “Windows Update” in Search box and press enter · Click “View update history” Regards, Leo Huang TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I thought the update was included in SP1, and am not overly surprised to be told the patch is not applicable. My problem is I am still having the problem the patch was supposed to fix; where the hardware does not power down once bitlocker is enabled. KB975496 is not installed.

This issue should be fixed in Windows 7 SP1, sometimes the issue may related with BIOS of your PC. You can try to update BIOS to the latest version for test. In addition, you can check the system version by using command: slmgr.vbs –dlv If the issue persists, try to reinstall Windows 7 SP1 package: http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1 Hope that helps. Regards, Leo Huang TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.