Blue Screen Laptop Shuts Down on Windows 7
I am running a new HP ProBook 4420s with intel core i3 processor with windows 7 . The laptop randomly shuts itself down for no apparent reason
and reboots to the log in screen. After logging back in it says that it has recovered from an unexpected shutdown. It says it will check for a solution to the problem but then nothing else happens.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 16393
Additional information about the problem:
BCCode: 50
BCP1: C0C868E9
BCP2: 00000000
BCP3: 82A80B13
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\011311-17534-01.dmp
C:\Users\DEV\AppData\Local\Temp\WER-46893-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt
February 6th, 2011 12:24am
Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA
This indicates that invalid system memory has been referenced.
http://msdn.microsoft.com/en-us/library/ff559023%28VS.85%29.aspx
To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.
Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.
André
[1]
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
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February 6th, 2011 10:58am