Blue screen, i dont know much
0x0000003b
November 27th, 2011 5:48pm
The Stop 0x0000003B (SYSTEM_SERVICE_EXCEPTION) indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This error has been linked to excessive paged pool usage and may occur due to user-mode
graphics drivers crossing over and passing bad data to the kernel code.
The value of the first parameter should indicate an access violation.
Try updating your graphics driver (after removing the installed ones, if possible): sometimes this could solve the problem.
Bye.Luigi Bruno - Microsoft Community Contributor 2011 Award
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November 27th, 2011 6:02pm
i am not good with computers and i am worried about the Blue Screen appearing randomly.
BCP1: 00000000C0000005
BCP2: FFFFF8800108F4E7
BCP3: FFFFF88008AB9DC0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\102611-16707-01.dmp
C:\Users\Frank\AppData\Local\Temp\WER-41558-0.sysdata.xml
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i do not know a lot about the computer and how it functions. So please i would very much appreciate it if anyone would be so kind as to give a step by step instruction to fix my problem. Thank you
November 27th, 2011 7:08pm
You forgot to include two important pieces of information: the Stop Code and the Bug Check Name.
Also download and run the program that you find at the following web address
http://www.nirsoft.net/utils/blue_screen_view.html
It will collect informations about the crash and the involved modules; post more details here so we can try to uderstand how you can solve this problem.
Bye.Luigi Bruno - Microsoft Community Contributor 2011 Award
Free Windows Admin Tool Kit Click here and download it now
November 27th, 2011 7:27pm