Problem signature
Problem Event Name: BlueScreen
Code: 50
Parameter 1: ffffd0014dc6a1b0
Parameter 2: 0
Parameter 3: fffff8017c75c4f4
Parameter 4: 1
OS version: 6_3_9600
Service Pack: 0_0
Product: 256_1
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 3081

Extra information about the problem
Bucket ID: AV_mvsync!unknown

It not always happen but usually happen at the first 5 minute of start windows and maybe a couple of hours later

It will show "Page fault in non-paged area"

I have checked the memory and disk, there is nothing wrong.  Who can help me?

• Edited by samuel shao 18 hours 22 minutes ago

Hi samuel,

To troubleshoot whether this issue is caused by the third party software, we could perform a clean boot to have a troubleshoot
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/kb/929135

To analyze the issue deeply, please navigate to the following path C:\Windows\Minidump and upload the latest dmp files to OneDrive then paste the link here. You may need to delete to underline of the link and it will be available to post the link.

Best r