I am not a computer expert. I use my laptop for web browsing, MS office and some technical softwares. Recently, I am facing a problem, my computer is getting stuck on a black screen during booting, when the logon screen was supposed to come. But the screen isn't completely black cursor is visible. It is responding to mouse too i.e. the cursor moves but whether the keyboardis responding or not, don't know. Just two days ago I installed window updates. If I start in Safe mode it is OK. Safe mode with networking also OK. I used window repair disc created when purchased new but not detected any problem. I restored it before the window update install date using system restore, problem sorted out but again reappear. OS = Window 7, 64-bit HP pavilion g series laptop: Intel core i3 processor, 2GB RAM Please help me or suggest where can I get help. Thanking you

What shows in Event Viewer when the computer has been booted in normal mode. You need to note the time the failed normal mode boot was started before looking at Event Viewer in safe mode. Without the time you cannot differentiate between safe and normal mode boots. Here are some notes about Event Viewer Reports which may help. When you have a lot of errors you need to concentrate on system errors and warnings, even if it is applications that are giving you grief. Sorting system problems first can make resolving application problems easier. Note the time the computer is last booted and deal with those at the beginning of the boot first. Correcting the earlier errors can resolve later ones. 1. Normally when an error occurs on your computer looking in Event Viewer should be your starting point for finding a solution. Most system related errors are logged and getting an exact copy of the relevant report is important. Unfortunately understanding the reports is not easy and most computer users need help with their interpretation. I have more to say later on interpretation. 2. Event Viewer comprises three main Windows logs. These are Application, Security and System. For troubleshooting purposes System is by far the most important. 3. To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, right click and select Filter Current Log. Check the box before Error and click on OK and you see only Error reports. Click on the Date and Time Column Header to sort. You may need to click a second time to see the latest Report at the top. 4. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. Click on the Copy button on the General tab to place a copy on your Clipboard and close Event Viewer. Now start your message and paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. 5. There are three types of Report, being Information, Warning and Error reports. In most situations it is Error Reports that offer the best information but occasionally Warning Reports provide useful clues. 6. All reports have date and time stamps and when troubleshooting it is important to concentrate on more recent reports. Study reports since the point when the computer was last booted and then check whether a similar report appeared in the previous session. If errors do not repeat investigation as to why they occurred is wasted effort. 7. Within individual reports the more important information is Event ID and Source as these help when looking for help on the internet. The description is equally important and copying the exact text for use as the search criteria greatly helps getting better results when using Google. Do not paraphrase descriptions when asking others for help. Hope this helps, Gerry

Hi, You can also refer to the following article. Black screen on startup of Windows 7 http://blogs.msdn.com/b/microsoft-help/archive/2010/03/07/black-screen-on-startup-of-windows-7.aspxNiki Han TechNet Community Support