I have been having this problem when i am playing games. It has happened 4 times with a new laptop purchased Jan this year. Can someone help?

 We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

I have already uploaded the files into a zip folder in my skydrive.

https://onedrive.live.com/redir?resid=DDF4C53F40D28B81%21137

• Edited by XavierAng 20 hours 56 minutes ago

XA

These were Related to SynTP.sys Synaptics Touchpad Driver.  I would remove the current driver and install the newest driver available

Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Ken\Desktop\020315-16953-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*E:\symbols
Deferred                                       *http://msdl.microsoft.com/download/symbols
Symbol search path is: srv*E:\symbols;*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
Machine Name:
Kernel base = 0xfffff800`b5e1b000 PsLoadedModuleList = 0xfffff800`b60f4250
Debug session time: Tue Feb  3 04:48:56.549 2015 (UTC - 5:00)
System Uptime: 0 days 13:19:16.939
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffe00139fb4000, 2, 0, fffff80113ce0584}

*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by : SynTP.sys ( SynTP+61584 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffe00139fb4000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff80113ce0584, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800b617e138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 ffffe00139fb4000 

CURRENT_IRQL:  2

FAULTING_IP: 
SynTP+61584
fffff801`13ce0584 0fb75502        movzx   edx,word ptr [rbp+2]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  AV

PROCESS_NAME:  bf4.exe

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

DPC_STACK_BASE:  FFFFF800B7CBBFB0

TRAP_FRAME:  fffff800b7cbb3c0 -- (.trap 0xfffff800b7cbb3c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80113ce0584 rsp=fffff800b7cbb550 rbp=ffffe00139fb3ffe
 r8=0000000000000000  r9=ffffe00139f3e158 r10=fffff800b65b55b0
r11=fffff800b5e1b000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
SynTP+0x61584:
fffff801`13ce0584 0fb75502        movzx   edx,word ptr [rbp+2] ss:ffffe001`39fb4000=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800b5f775e9 to fffff800b5f6baa0

STACK_TEXT:  
fffff800`b7cbb278 fffff800`b5f775e9 : 00000000`0000000a ffffe001`39fb4000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff800`b7cbb280 fffff800`b5f75e3a : 00000000`00000000 ffffe001`39f402a8 00001ffe`c6208f00 fffff801`13d1430c : nt!KiBugCheckDispatch+0x69
fffff800`b7cbb3c0 fffff801`13ce0584 : ffffe001`39f402a8 ffffe001`39fb3ff2 00000000`392cf816 ffffe001`39f402a0 : nt!KiPageFault+0x23a
fffff800`b7cbb550 ffffe001`39f402a8 : ffffe001`39fb3ff2 00000000`392cf816 ffffe001`39f402a0 ffffe001`39dfd000 : SynTP+0x61584
fffff800`b7cbb558 ffffe001`39fb3ff2 : 00000000`392cf816 ffffe001`39f402a0 ffffe001`39dfd000 ffffe001`39fb2ef8 : 0xffffe001`39f402a8
fffff800`b7cbb560 00000000`392cf816 : ffffe001`39f402a0 ffffe001`39dfd000 ffffe001`39fb2ef8 fffff801`13ce0900 : 0xffffe001`39fb3ff2
fffff800`b7cbb568 ffffe001`39f402a0 : ffffe001`39dfd000 ffffe001`39fb2ef8 fffff801`13ce0900 ffffe001`39f3e048 : 0x392cf816
fffff800`b7cbb570 ffffe001`39dfd000 : ffffe001`39fb2ef8 fffff801`13ce0900 ffffe001`39f3e048 00000000`00000001 : 0xffffe001`39f402a0
fffff800`b7cbb578 ffffe001`39fb2ef8 : fffff801`13ce0900 ffffe001`39f3e048 00000000`00000001 fffff801`13ce08b8 : 0xffffe001`39dfd000
fffff800`b7cbb580 fffff801`13ce0900 : ffffe001`39f3e048 00000000`00000001 fffff801`13ce08b8 fffff800`b7cbb600 : 0xffffe001`39fb2ef8
fffff800`b7cbb588 ffffe001`39f3e048 : 00000000`00000001 fffff801`13ce08b8 fffff800`b7cbb600 fffff800`b7cbb6a0 : SynTP+0x61900
fffff800`b7cbb590 00000000`00000001 : fffff801`13ce08b8 fffff800`b7cbb600 fffff800`b7cbb6a0 00000000`0026a75a : 0xffffe001`39f3e048
fffff800`b7cbb598 fffff801`13ce08b8 : fffff800`b7cbb600 fffff800`b7cbb6a0 00000000`0026a75a ffffe001`39fb2f04 : 0x1
fffff800`b7cbb5a0 fffff800`b7cbb600 : fffff800`b7cbb6a0 00000000`0026a75a ffffe001`39fb2f04 ffffe001`3b820000 : SynTP+0x618b8
fffff800`b7cbb5a8 fffff800`b7cbb6a0 : 00000000`0026a75a ffffe001`39fb2f04 ffffe001`3b820000 ffffe001`39fb2f04 : 0xfffff800`b7cbb600
fffff800`b7cbb5b0 00000000`0026a75a : ffffe001`39fb2f04 ffffe001`3b820000 ffffe001`39fb2f04 00000000`00000000 : 0xfffff800`b7cbb6a0
fffff800`b7cbb5b8 ffffe001`39fb2f04 : ffffe001`3b820000 ffffe001`39fb2f04 00000000`00000000 00000000`ffffffff : 0x26a75a
fffff800`b7cbb5c0 ffffe001`3b820000 : ffffe001`39fb2f04 00000000`00000000 00000000`ffffffff 00000000`00000000 : 0xffffe001`39fb2f04
fffff800`b7cbb5c8 ffffe001`39fb2f04 : 00000000`00000000 00000000`ffffffff 00000000`00000000 ffffe001`3b96c1f8 : 0xffffe001`3b820000
fffff800`b7cbb5d0 00000000`00000000 : 00000000`ffffffff 00000000`00000000 ffffe001`3b96c1f8 00000000`00000000 : 0xffffe001`39fb2f04


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SynTP+61584
fffff801`13ce0584 0fb75502        movzx   edx,word ptr [rbp+2]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  SynTP+61584

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SynTP

IMAGE_NAME:  SynTP.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52cf661a

FAILURE_BUCKET_ID:  AV_SynTP+61584

BUCKET_ID:  AV_SynTP+61584

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_syntp+61584

FAILURE_ID_HASH:  {36b9db56-29d5-132e-b1f4-da85f980edaf}

Followup: MachineOwner
---------

Thanks very much. But how do i go about doing that?

XA

Go to Synaptics>find driver for your system (32bit or 64)>download>double click to install