Hi Tech Pros, I am encountering a problem in Windows 7 professional. I cannot view the files of a DVD-ROM. When I right-click on the DVD-drive to view properties it display 0 bytes. When I try to access the dvd-drive using command prompt I get the "Access is denied" message. When I try to access the drive in Safe Mode it open normally. Even the icon of the DVD-drive is displayed. I cannot figure out how to solve the problem. The computer is not in a domain either. Regards...

Hi Ramke, I am providing u some links for your reference. check it out. i hope these links will help u alot. Your CD or DVD drive cannot read or write media Cannot Access Your DVD Drive After Installing Windows 7 Here is a fix for your problem. Your CD drive or DVD drive is missing or is not recognized by Windows or other programs Regards Syed Asad Bukhari

Hi Syed, Thanks for the link, I will try the steps in the article and let u know. Regards...

Hi Syed, I tried the steps in the link below: Your CD or DVD drive cannot read or write media I used the Microsoft Automated Troubleshooting services. Unfortunately it was taking a lot of time, had to stop. I eventually formatted the HDD to solve the problem. As expected, I didn't get the problem - didn't want to use the hard way though. Thanks again for ur help Syed. Regards, Ramke