Hi, I tried to download a hotfix for slow mouse movement when connecting from Win 7 to XP. The hotfix link Microsoft sent to my email box is http://hotfixv4.microsoft.com/Windows%20XP/sp2/PKG62820/2600/free/149511_CHS_i386_zip.exe And the article for this hotfix is http://support.microsoft.com/kb/831172 However, I was not able to download the .exe file. Could anyone help me on this? Bob

Hi, Thank you for contacting us regarding your issue. After I tried on my own computer, It seems there is no issue at all. Wondering whether you can provide more details information and take a screenshot during downloading the hotfix. If you are currently inside a company network, it might be prevented due to the firewall. How to capture a screenshot ====================== 1. Press the Print Screen key (PrtScn) on your keyboard when the error appears. 2. Click "Start", type "mspaint" in the Search Bar and Press Enter. 3. In the Paint program, click the "Edit", click "Paste". Then click the "File" menu, and select "Save". 4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot". 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save". 6. Upload the screenshot to a photo sharing site, such as SkyDrive ,and post a link here. Hope that helps Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.