Cannot log on after waking up from sleep mode
Hi,
I notice your computer language is Korean. I suggest you post in Korean forum to get better assistances.
http://social.technet.microsoft.com/Forums/ko-kr/livecommunciationsserverko/threads
Meanwhile, I suggest you update the latest BIOS, chipset and video card driver from manufacturer to check the result.
Niki Han
TechNet Community Support
March 12th, 2012 6:30am
I've just run the command and get an output, but It's written in my native language (Korean) and I don't know how to get an English version message. Here's the message I've got.
WNAM-NEWLAPTOP
2012-03-08T17:29:02Z
60
LENOVO
2516D4K
BIOS 02/01/2011
BIOS 6IET75WW
(1.35 )
OS 7601
PlatformRoleMobile
true
138
1904
GUID {b98731a1-aa81-4933-a909-1db794459a2f}
: ( )
으 .
:
으 .
BTHENUM\{24df01a9-3e4f-4c9f-9f66-5aa8ab14f8f4}_LOCALMFG&0000\8&2c4893d4&0&000000000000_00000002
Bluetooth
USB :
USB
USB .
USB
.
USB
ID PCI\VEN_8086&DEV_3B34
PCI bus 0, device 29, function
0
ID USB\VID_0079&PID_0011
1,1
USB :
USB
USB .
USB
.
USB
ID PCI\VEN_8086&DEV_3B34
PCI bus 0, device 29, function
0
ID USB\VID_1080&PID_2001
1,2
USB :
USB
USB .
USB
.
USB Root Hub
ID PCI\VEN_8086&DEV_3B3C
PCI bus 0, device 26, function
0
ID USB\VID_8086&PID_3B3C
USB :
USB
USB .
USB
.
USB Root Hub
ID PCI\VEN_8086&DEV_3B34
PCI bus 0, device 29, function
0
ID USB\VID_8086&PID_3B34
USB :
USB
USB .
USB
.
Generic USB Hub
ID PCI\VEN_8086&DEV_3B34
PCI bus 0, device 29, function
0
ID USB\VID_8087&PID_0020
1
USB :
USB
USB .
USB
.
Generic USB Hub
ID PCI\VEN_8086&DEV_3B3C
PCI bus 0, device 26, function
0
ID USB\VID_8087&PID_0020
1
USB :
USB
USB .
USB
.
Generic USB Hub
ID PCI\VEN_8086&DEV_3B3C
PCI bus 0, device 26, function
0
ID USB\VID_17EF&PID_100A
1,5
USB :
USB
USB .
USB
.
USB Composite Device
ID PCI\VEN_8086&DEV_3B3C
PCI bus 0, device 26, function
0
ID USB\VID_1852&PID_7922
1,5,3
USB :
USB
USB .
USB
.
Microsoft USB
ID PCI\VEN_8086&DEV_3B3C
PCI bus 0, device 26, function
0
ID USB\VID_045E&PID_0039
1,5,1
USB :
USB
USB .
USB
.
ThinkPad Bluetooth 2.1 with Enhanced
Data Rate II
ID PCI\VEN_8086&DEV_3B3C
PCI bus 0, device 26, function
0
ID USB\VID_0A5C&PID_217F
1,4
CPU :
.
.
.
(%) 26.87
:PCI Express ASPM(
)
PCI Express
ASPM( ) .
:
15.6ms(15625000ns)
.
으 . 으
.
(100ns )
10000
(100ns )
156001
:
.
40000
ID 7068
\Device\HarddiskVolume3\Program Files (x86)\Internet Explorer\iexplore.exe
:
.
100000
ID 6240
\Device\HarddiskVolume3\Program Files (x86)\Internet Explorer\iexplore.exe
:
.
120000
ID 6920
\Device\HarddiskVolume3\Program
Files (x86)\Internet Explorer\iexplore.exe
:
.
10000
ID 5164
\Device\HarddiskVolume3\Program Files\ThinkPad\Bluetooth
Software\BTStackServer.exe
:
.
10000
ID 1468
\Device\HarddiskVolume3\Windows\System32\audiodg.exe
:
.
100000
ID 1404
\Device\HarddiskVolume3\Windows\System32\svchost.exe
CPU :
.
.
iexplore.exe
PID 7076
(%) 3.43
(%)
\Device\HarddiskVolume3\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx
0.91
\Device\HarddiskVolume3\Windows\SysWOW64\nvd3dum.dll
0.57
\Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll
0.34
CPU :
.
.
iexplore.exe
PID 6928
(%) 3.12
(%)
\Device\HarddiskVolume3\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx
1.69
\SystemRoot\System32\win32k.sys 0.47
\SystemRoot\system32\ntoskrnl.exe 0.31
CPU :
.
.
chrome.exe
PID 10636
(%) 1.69
(%)
\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\17.0.963.66\chrome.dll 0.59
\SystemRoot\system32\ntoskrnl.exe 0.36
\SystemRoot\System32\win32k.sys 0.24
CPU :
.
.
dwm.exe
PID 3760
(%) 1.42
(%)
\Device\HarddiskVolume3\Windows\System32\dwmcore.dll
0.63
\Device\HarddiskVolume3\Windows\System32\nvwgf2umx.dll
0.34
\SystemRoot\system32\ntoskrnl.exe 0.11
CPU :
.
.
iexplore.exe
PID 7068
(%) 1.35
(%)
\SystemRoot\System32\win32k.sys 0.65
\Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll
0.15
\SystemRoot\system32\ntoskrnl.exe 0.13
CPU :
.
.
System
PID 4
(%) 1.30
(%)
\SystemRoot\system32\ntoskrnl.exe 0.53
\SystemRoot\system32\DRIVERS\nvlddmkm.sys
0.21
\SystemRoot\System32\drivers\dxgmms1.sys
0.14
CPU :
.
.
iexplore.exe
PID 6920
(%) 1.14
(%)
\Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll
0.27
\Device\HarddiskVolume3\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx
0.18
\SystemRoot\System32\win32k.sys 0.16
CPU :
.
.
explorer.exe
PID 3768
(%) 1.12
(%)
\SystemRoot\System32\win32k.sys 0.50
\SystemRoot\system32\ntoskrnl.exe 0.21
\Device\HarddiskVolume3\Windows\System32\msvcrt.dll
0.05
CPU :
.
.
svchost.exe
PID 8832
(%) 1.07
(%)
\Device\HarddiskVolume3\ProgramData\Microsoft\Windows
Defender\Definition Updates\{45C4EE04-2AC9-4B60-B3D7-E32D6D4989E3}\mpengine.dll
0.81
\SystemRoot\system32\ntoskrnl.exe 0.08
0.04
CPU :
.
.
chrome.exe
PID 8608
(%) 0.83
(%)
\Program Files
(x86)\Google\Chrome\Application\17.0.963.66\chrome.dll 0.62
\SystemRoot\system32\ntoskrnl.exe 0.08
\SystemRoot\System32\win32k.sys 0.04
CPU :
.
.
SynTPEnh.exe
PID 5444
(%) 0.81
(%)
\SystemRoot\system32\ntoskrnl.exe 0.36
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
0.09
\Windows\System32\SynTPAPI.dll 0.06
CPU :
.
.
AvastSvc.exe
PID 1456
(%) 0.80
(%)
\SystemRoot\system32\ntoskrnl.exe 0.17
\Device\HarddiskVolume3\Program Files\Alwil
Software\Avast5\defs\12030800\algo.dll 0.13
\??\C:\Windows\system32\Drivers\NEOFLTR_700_17289.SYS
0.12
CPU :
.
.
audiodg.exe
PID 1468
(%) 0.78
(%)
\Device\HarddiskVolume3\Windows\System32\AudioEng.dll
0.50
\SystemRoot\system32\ntoskrnl.exe 0.11
\Device\HarddiskVolume3\Windows\System32\AUDIOKSE.dll
0.02
CPU :
.
.
iexplore.exe
PID 6240
(%) 0.69
(%)
\SystemRoot\System32\win32k.sys 0.20
\SystemRoot\system32\ntoskrnl.exe 0.12
\Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll
0.06
CPU :
.
.
svchost.exe
PID 1376
(%) 0.65
(%)
\Device\HarddiskVolume3\Windows\System32\sysmain.dll
0.50
\SystemRoot\system32\ntoskrnl.exe 0.13
\SystemRoot\system32\DRIVERS\nvlddmkm.sys
0.00
CPU :
.
.
sqlservr.exe
PID 3776
(%) 0.44
(%)
\Device\HarddiskVolume3\Program
Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe 0.21
\SystemRoot\system32\ntoskrnl.exe 0.17
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
0.01
CPU :
.
.
iexplore.exe
PID 6448
(%) 0.37
(%)
\SystemRoot\System32\win32k.sys 0.12
\SystemRoot\system32\ntoskrnl.exe 0.06
\Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll
0.02
CPU :
.
.
csrss.exe
PID 980
(%) 0.34
(%)
\SystemRoot\System32\win32k.sys 0.18
\SystemRoot\system32\ntoskrnl.exe 0.08
\SystemRoot\system32\DRIVERS\nvlddmkm.sys
0.02
CPU :
.
.
iexplore.exe
PID 6408
(%) 0.31
(%)
\Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll
0.15
\SystemRoot\System32\win32k.sys 0.02
\SystemRoot\system32\ntoskrnl.exe 0.02
CPU :
.
.
iexplore.exe
PID 7392
(%) 0.28
(%)
\Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll
0.16
\SystemRoot\System32\win32k.sys 0.02
\SystemRoot\system32\ntoskrnl.exe 0.02
CPU :
.
.
chrome.exe
PID 852
(%) 0.25
(%)
\Program Files (x86)\Google\Chrome\Application\17.0.963.66\gcswf32.dll
0.08
\SystemRoot\system32\ntoskrnl.exe 0.06
\Program Files
(x86)\Google\Chrome\Application\17.0.963.66\chrome.dll 0.01
CPU :
.
.
iexplore.exe
PID 6352
(%) 0.23
(%)
\SystemRoot\System32\win32k.sys 0.07
\SystemRoot\system32\ntoskrnl.exe 0.05
\Device\HarddiskVolume3\Windows\SysWOW64\ieframe.dll
0.02
CPU :
.
.
OUTLOOK.EXE
PID 9220
(%) 0.22
(%)
\SystemRoot\system32\ntoskrnl.exe 0.07
\Device\HarddiskVolume3\Program
Files\Common Files\Microsoft Shared\OFFICE14\MSO.DLL 0.02
\Device\HarddiskVolume3\Windows\System32\KernelBase.dll
0.02
:
.
40000
ID 7068
\Device\HarddiskVolume3\Program Files (x86)\Internet Explorer\iexplore.exe
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\System32\win32k.sys
\SystemRoot\system32\ntoskrnl.exe
\Device\HarddiskVolume3\Windows\System32\wow64win.dll
\Device\HarddiskVolume3\Windows\System32\wow64.dll
\Device\HarddiskVolume3\Windows\System32\wow64cpu.dll
\Device\HarddiskVolume3\Windows\System32\wow64.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll
\Device\HarddiskVolume3\Windows\SysWOW64\user32.dll
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
:
.
100000
ID 6240
\Device\HarddiskVolume3\Program Files (x86)\Internet Explorer\iexplore.exe
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume3\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx
\Device\HarddiskVolume3\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
:
.
100000
ID 6920
\Device\HarddiskVolume3\Program Files (x86)\Internet Explorer\iexplore.exe
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume3\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx
\Device\HarddiskVolume3\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
:
.
10000
ID 5164
\Device\HarddiskVolume3\Program
Files\ThinkPad\Bluetooth Software\BTStackServer.exe
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\winmm.dll
\Device\HarddiskVolume3\Program
Files\ThinkPad\Bluetooth Software\BtAudioHelper.dll
\Device\HarddiskVolume3\Program
Files\ThinkPad\Bluetooth Software\BTStackServer.exe
\Device\HarddiskVolume3\Windows\winsxs\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_88e41e092fab0294\msvcr80.dll
\Device\HarddiskVolume3\Windows\System32\kernel32.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
:
.
10000
ID 1468
\Device\HarddiskVolume3\Windows\System32\audiodg.exe
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\AudioEng.dll
\Device\HarddiskVolume3\Windows\System32\audiodg.exe
\Device\HarddiskVolume3\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume3\Windows\System32\ole32.dll
\Device\HarddiskVolume3\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\kernel32.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
:
.
10000
ID 1404
\Device\HarddiskVolume3\Windows\System32\svchost.exe
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\mmcss.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
\Device\HarddiskVolume3\Windows\System32\mmcss.dll
\Device\HarddiskVolume3\Windows\System32\svchost.exe
\Device\HarddiskVolume3\Windows\System32\sechost.dll
\Device\HarddiskVolume3\Windows\System32\kernel32.dll
\Device\HarddiskVolume3\Windows\System32\ntdll.dll
:
GUID
{de9df9ec-7fa3-4ce7-9739-b064a9b789b1}
: (
)
.
: (
)
Windows Media
Player .
: (
)
.
: (
)
Windows Media
Player .
:
ID 21945SANYO42T4791
SANYO
21945
LION
1
51322
41688
:
. S3
Windows . S3
. S1 S2
.
S1 false
S2 false
S3 true
S4 true
: .
Windows 으
.
:
으 .
0
0
(C) 3
(P) 13
(T) 8
:
으 .
0
1
(C) 3
(P) 13
(T) 8
:
으 .
0
2
(C) 3
(P) 13
(T) 8
:
으 .
0
3
(C) 3
(P) 13
(T) 8
Free Windows Admin Tool Kit Click here and download it now
March 24th, 2012 12:33pm
Hi,
I notice your computer language is Korean. I suggest you post in Korean forum to get better assistances.
http://social.technet.microsoft.com/Forums/ko-kr/livecommunciationsserverko/threads
Meanwhile, I suggest you update the latest BIOS, chipset and video card driver from manufacturer to check the result.
Niki Han
TechNet Community Support
March 24th, 2012 11:18pm
Sometimes, when I try to resume my Windows 7 pc from sleep mode, my laptop hangs. I can move the mouse pointer, but no log on prompt appears on the screen, but I see only blank screen and Windows 7 logo on the bottom. I found that many other people are
suffering from the same problem, and tried to apply the hotfix
http://support.microsoft.com/default.aspx?scid=kb;en-us;977307&sd=rss&spid=14481 . But, I just got the message that this hotfix is not applicable to my system. Is there any other solutions?
Free Windows Admin Tool Kit Click here and download it now
March 25th, 2012 2:03am
Can you run the following command:
powercfg -ENERGY
And paste the output into this thread?
March 25th, 2012 3:06am
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