Code 800b0001
Hi,
I have come into work this morning after the weekend only to find my system (Windows 7 Pro) can no longer check for updates. When I manually press the 'Check for updates' button it returns with the error message
'An error occurred while checking for new updates for you computer'
Error(s) found: Code 800B0001
Windows Update encountered an unkown error.
I've searched on the web for a resolution to this, but nothing I have tried works. I must point out that this is on a system which worked perfectly well on Friday, but an update happened at the weekend which involved my computer auto restarting and since
then I have had an error.
Anyone have any pointers?
September 17th, 2012 5:22am
An MGADiag report may shed some light on the matter...
we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop -
http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
September 17th, 2012 5:31am
Hi Noel,
Done as you have requested, results below:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MJY73-XPDMX-C4MTW
Windows Product Key Hash: OLer6DL2eO0SwE6u7N8PkdzDYGE=
Windows Product ID: 00371-OEM-9045127-32542
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F38DC697-5A05-4752-8082-9B519310A27F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F38DC697-5A05-4752-8082-9B519310A27F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C4MTW</PKey><PID>00371-OEM-9045127-32542</PID><PIDType>3</PIDType><SID>S-1-5-21-4151203607-2836950015-1876810714</SID><SYSTEM><Manufacturer>BIOSTAR
Group</Manufacturer><Model>TH61 ITX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4.6.4</Version><SMBIOSVersion major="2" minor="7"/><Date>20110601000000.000000+000</Date></BIOS><HWID>DD400C00018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-451-232542-02-2057-7601.0000-0762012
Installation ID: 009276901671754850819326358653708483198455159780067480
Processor Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: C4MTW
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 17/09/2012 10:35:18
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:13:2012 18:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: KAAAAAAAAgABAAEAAAAAAAAAAQABAAEAln0OP3zpGkx8qPT4ovoucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC
ASPT ALASKA PerfTune
September 17th, 2012 5:49am
Bother! - I was hoping it would show a specific error set, but it's perfectly fine.
The usual reason for the error code is an unregistered dll, or a broken certificate. This can be caused by protection mechanisms in security software
What AV are you using? what other security software is running?
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
September 17th, 2012 6:02am
Lol, thought you were going to say that. It's never easy where I'm concerned.
I've re-registered several dll files (as found on web), I've used the Microsoft System Update Readiness Tool, still got the issue. We use ESET Endpoint Antivirus, no other security software other than what is lurking beneath windows (security essentials)
I'm a little bit suspicious of the following:
http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/error-code-800b0001-cant-install-udpates/121c483a-d1d6-4544-b72a-a9f7415f4776
All happening in the last week or so, hmmm!
September 17th, 2012 6:29am
What did the CheckSUR tool have to say? - look in the C:\Windows\logs\CBS\CheckSUR.log file for the results.Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
September 17th, 2012 6:35am
Noel,
I have a feeling this isn't going to tell you much, lol!
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-09-17 11:38
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 518
No errors detected
September 17th, 2012 7:00am
I was afraid of that, too :)
Try this....
Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
September 17th, 2012 7:07am
Noel,
Tried that, still the automatic updates fail. However, I am able to force a manual update but then again I was able to do that in the first place.
September 17th, 2012 11:04am
When you say manual install' - do you mean by downloading from the Download Center and installing, or manually through Windows Update?
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
September 17th, 2012 12:20pm
Noel
No idea what this means!
Error code 0x800B0001 means Trust_E_Provider_Unknown
http://msdn.microsoft.com/en-us/library/windows/desktop/aa388208(v=vs.85).aspxHope this helps, Gerry
September 17th, 2012 1:31pm
:)
Unfortunately, although that article indicates that the problem may lie with wintrust.dll, the errors that such a fault would produce are not present in your MGADiag report - it was one of the reasons I asked for it.
WU errors are not my speciality - hopefuly someone else can jump in with some ideas.
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
September 17th, 2012 2:31pm
Hi,
For this error:
Failed to find updates with error code 800B0001
It indicated that Windows Update engine files has been corrupted.
Please use the following steps to re-register system files:
1. Click Start, Run, type: notepad C:\register.bat and press Enter. Choose "Yes" when you are prompted.
2. Copy the following commands and then paste them into the opened Notepad window.
net stop wuauserv
regsvr32 wuapi.dll /s
regsvr32 wups.dll /s
regsvr32 wuaueng.dll /s
regsvr32 wucltui.dll /s
regsvr32 wuweb.dll /s
regsvr32 msxml.dll /s
regsvr32 msxml2.dll /s
regsvr32 msxml3.dll /s
regsvr32 urlmon.dll /s
net start wuauserv
regsvr32 softpub.dll /s
regsvr32 initpki.dll /s
regsvr32 mssip32.dll /s
regsvr32 wintrust.dll /s
regsvr32 dssenh.dll /s
regsvr32 rsaenh.dll /s
regsvr32 gpkcsp.dll /s
regsvr32 sccbase.dll /s
regsvr32 slbcsp.dll /s
regsvr32 cryptdlg.dll /s
regsvr32 jscript.dll /s
3. After the above commands have been pasted, please close the Notepad window. Choose "Yes" when you are prompted to save the file.
4. Click Start, Run, type: C:\register.bat and press Enter to run the commands that have been pasted.
Once you have completed the above steps, try to connect to the Windows Update site and download the Updates again.Kim Zhou
TechNet Community Support
September 18th, 2012 3:00am
Kim
Is there a specific reason to bury the NET START WUAUSERV in the middle of the regsvr32 commands?Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
September 18th, 2012 6:02am