Computer restarts when exporting from After Effects CS4
I am having issues with my machine. Everytime I export (typically quicktime) from After Effects CS4 the machine crashes and auto restarts.
Here is a link to the minidump files the machine created.
http://www.mediafire.com/?2mvh5p1p3w2c22d
Any help would be great.
Dylan
These are my machine stats:
Windows 7 64bit
AMD Opteron Processor 246 2.01 GHz (2 processors)
12GB Ram
ATI Radeon HD 5770 1GB Video Card
January 1st, 2011 3:00pm
Bug Check Code 0x124: The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error
data that is provided by the Windows Hardware Error Architecture (WHEA).
For more information, refer to this
Microsoft article.
Have a look to
this link to see what to try to solve your problem.
I also recommand to you to use memtest86+ to check your RAM. If there is a problem with one then replace it.
This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
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January 1st, 2011 7:31pm
In Addition to the reply from MrX, here is the detailed error output. You have am BUS error with your AMD Opteron(tm) Processor 246.
Record Id : 01cba90e5a30b472
Severity : Fatal (1)
Length : 873
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 12/31/2010 17:46:29
Flags : 0x00000000
===============================================================================
Section 0 : Memory
-------------------------------------------------------------------------------
Descriptor @ fffffa800b5250b8
Section @ fffffa800b525190
Offset : 344
Length : 73
Flags : 0x00000001 Primary
Severity : Fatal
Physical Addr.: 0x000000020fc15e00
===============================================================================
Section 1 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa800b525100
Section @ fffffa800b5251d9
Offset : 417
Length : 192
Flags : 0x00000000
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 3
CPU Version : 0x0000000000000f5a
Processor ID : 0x0000000000000001
Instr Pointer : 0x0xfffff88003bcd1f2
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa800b525148
Section @ fffffa800b525299
Offset : 609
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSLG_RES_RD_M_NOTIMEOUT_ERR (Proc 1 Bank 4)
Update the BIOS, your is a bit too old:
BiosVersion = 2004Q3
BiosReleaseDate = 02/07/2007
SystemManufacturer = TYAN Computer Corp.
SystemProductName = S2895
SystemVersion = TYAN Thunder K8WE S2895
Do you have a different CPU to test?"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
January 1st, 2011 8:05pm
Thanks guys. I appreciate it. I will update the bios first and see if that fixes the problem then possibly run that RAM memory test. Hopefully I wont have to post to this again. Again, thanks for the help.
Dylan
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January 1st, 2011 8:33pm
Well, the machine runs fine and I should be able to update the bios. Its only crashes when i render something out of after effects. Do you think it could be a problem with the video card? Or is there anything to indicate that?
I can RAM preview in After Effects and everything runs dandy. Its only when I try to export that things go haywire.
January 1st, 2011 8:45pm
Do you think it could be a problem with the video card? Or is there anything to indicate that?
No. For me it is more a CPU/RAM or Motherboard issue. But I have no real idea what this
BUSLG_RES_RD_M_NOTIMEOUT_ERR means. because this here and the show copies from my replies are the only result in google.
If the RAM test is ok, test your CPU with Prime95 for stability. if both checks work fine, contact the MS or AMD support directly. They can decode this better."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
January 1st, 2011 9:00pm
This seems pretty new - possibly due to an update I'm now thinking after googling and only finding this post?! I'm getting random bsod's - i've stressed the cpu with tost, occt and others but can't seem to 'trigger' the bsod. So far this has occurred at
least 4 times in the last couple of days.
Event log is full of 'event 47 WHEA-Logger':
A corrected hardware error has occurred.
Component: Memory
Error Source: Corrected Machine Check
The details view of this entry contains further information.
I have a supermicro H8DCE Board, 2x Dual Core AMD Opteron CPU's, NVIDIA 7800 GTX, 6GB RAM - I've tried 1 stick of ram in different slots - I'm yet to try eliminating CPU 2, as " BUSLG_RES_RD_M_NOTIMEOUT_ERR (Proc 2 Bank 4)" - I'm assuming the bigcheck
is meaning CPU2?
Sorry if i've posted too much on the debug:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [d:\windows\minidump\53-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c44e50
Debug session time: Sun Jan 2 13:58:57.994 2011 (UTC + 0:00)
System Uptime: 0 days 0:29:36.697
Loading Kernel Symbols
...............................................................
................................................................
..................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa80064f5028, f476a000, a13}
Probably caused by : hardware
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80064f5028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f476a000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000a13, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
STACK_TEXT:
fffff880`02f6ba88 fffff800`02ff5903 : 00000000`00000124 00000000`00000000 fffffa80`064f5028 00000000`f476a000 : nt!KeBugCheckEx
fffff880`02f6ba90 fffff800`02b8d593 : 00000000`00000001 fffffa80`0b452860 00000000`00000000 fffffa80`0b4528b0 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6bad0 fffff800`02ff55c8 : 00000000`00000728 fffffa80`0b452860 fffff880`02f6be30 fffff880`02f63100 : nt!WheaReportHwError+0x263
fffff880`02f6bb30 fffff800`02ff4f1a : fffffa80`0b452860 fffff880`02f6be30 fffffa80`0b452860 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6bc80 fffff800`02fe8e8f : 00000000`00000000 00000000`00000001 fffff880`02f6beb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6bcc0 fffff800`02a75fec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`02f6bcf0 fffff800`02a75e53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6be30 fffff880`044f21f2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`02f8bc98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : amdk8!C1Halt+0x2
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_MEMORY__UNKNOWN
BUCKET_ID: X64_0x124_AuthenticAMD_MEMORY__UNKNOWN
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80064f5028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f476a000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000a13, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
STACK_TEXT:
fffff880`02f6ba88 fffff800`02ff5903 : 00000000`00000124 00000000`00000000 fffffa80`064f5028 00000000`f476a000 : nt!KeBugCheckEx
fffff880`02f6ba90 fffff800`02b8d593 : 00000000`00000001 fffffa80`0b452860 00000000`00000000 fffffa80`0b4528b0 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6bad0 fffff800`02ff55c8 : 00000000`00000728 fffffa80`0b452860 fffff880`02f6be30 fffff880`02f63100 : nt!WheaReportHwError+0x263
fffff880`02f6bb30 fffff800`02ff4f1a : fffffa80`0b452860 fffff880`02f6be30 fffffa80`0b452860 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6bc80 fffff800`02fe8e8f : 00000000`00000000 00000000`00000001 fffff880`02f6beb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6bcc0 fffff800`02a75fec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`02f6bcf0 fffff800`02a75e53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6be30 fffff880`044f21f2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`02f8bc98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : amdk8!C1Halt+0x2
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_MEMORY__UNKNOWN
BUCKET_ID: X64_0x124_AuthenticAMD_MEMORY__UNKNOWN
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80064f5028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000f476a000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000a13, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
STACK_TEXT:
fffff880`02f6ba88 fffff800`02ff5903 : 00000000`00000124 00000000`00000000 fffffa80`064f5028 00000000`f476a000 : nt!KeBugCheckEx
fffff880`02f6ba90 fffff800`02b8d593 : 00000000`00000001 fffffa80`0b452860 00000000`00000000 fffffa80`0b4528b0 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6bad0 fffff800`02ff55c8 : 00000000`00000728 fffffa80`0b452860 fffff880`02f6be30 fffff880`02f63100 : nt!WheaReportHwError+0x263
fffff880`02f6bb30 fffff800`02ff4f1a : fffffa80`0b452860 fffff880`02f6be30 fffffa80`0b452860 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6bc80 fffff800`02fe8e8f : 00000000`00000000 00000000`00000001 fffff880`02f6beb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6bcc0 fffff800`02a75fec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`02f6bcf0 fffff800`02a75e53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6be30 fffff880`044f21f2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`02f8bc98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : amdk8!C1Halt+0x2
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_MEMORY__UNKNOWN
BUCKET_ID: X64_0x124_AuthenticAMD_MEMORY__UNKNOWN
Followup: MachineOwner
---------
2: kd> lmvm hardware
start end module name
2: kd> !errrec fffffa80064f5028
===============================================================================
Common Platform Error Record @ fffffa80064f5028
-------------------------------------------------------------------------------
Record Id : 01cbaa81127e6b88
Severity : Fatal (1)
Length : 873
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 1/2/2011 13:58:57
Flags : 0x00000000
===============================================================================
Section 0 : Memory
-------------------------------------------------------------------------------
Descriptor @ fffffa80064f50a8
Section @ fffffa80064f5180
Offset : 344
Length : 73
Flags : 0x00000001 Primary
Severity : Fatal
Physical Addr.: 0x000000012be156b0
===============================================================================
Section 1 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa80064f50f0
Section @ fffffa80064f51c9
Offset : 417
Length : 192
Flags : 0x00000000
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 3
CPU Version : 0x0000000000020f12
Processor ID : 0x0000000000000002
Instr Pointer : 0x0xfffff880044f21f2
===============================================================================
Section 2 : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor @ fffffa80064f5138
Section @ fffffa80064f5289
Offset : 609
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSLG_RES_RD_M_NOTIMEOUT_ERR (Proc 2 Bank 4)
Status : 0xf476a00000000a13
Address : 0x000000012be156b0
Misc. : 0x0000000000000000
January 2nd, 2011 4:49pm
contact the AMD support. I don't know what this error means. But it is a fatal hardware error."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Free Windows Admin Tool Kit Click here and download it now
January 3rd, 2011 10:39am
You are right.
I've managed to find the cause of the issue after sourcing another ram module and testing it alone it turns out that all of my own ram seems to be faulty and is getting pretty hot for some reason so must have overheated. Despite the amount of fans i'm running
the ram still manages to get to ridiculous temperatures, too hot to touch. I have had one odd cl 2.5 dimm, the rest are cl3, voltage shows as 2.6 in BIOS. After replacing with one single 1 gb stick the error has cleared.
Hope this helps.
January 3rd, 2011 7:42pm