My dad bought a new laptop a few months ago. He passed away a few days ago, and left the laptop to me. I tried to log into it, but it said his password had been changed. He was going to tell me but he got too sick before he could. I have access to his email and microsoft account, I changed the password to something else. But it still won't let me log on to the computer because it has to be connected to wifi in order for the change to take place. How can I connect to wifi before the log in screen so I can access the computer?

My dad bought a new laptop a few months ago. He passed away a few days ago, and left the laptop to me. I tried to log into it, but it said his password had been changed. He was going to tell me but he got too sick before he could. I have access to his email and microsoft account, I changed the password to something else. But it still won't let me log on to the computer because it has to be connected to wifi in order for the change to take place. How can I connect to wifi before the log in screen so I can access the computer?

Sorry for your loss. :(

When you go to put the credentials for the account, on the bottom left hand corner there should be something that looks like a computer with a cable and/or bars for wireless . If you click on that, it will open a network settings window on the right of the screen. In that window is where you can select your wifi and connect to it.

• Proposed as answer by Shaun Vermaak 14 hours 11 minutes ago

My dad bought a new laptop a few months ago. He passed away a few days ago, and left the laptop to me. I tried to log into it, but it said his password had been changed. He was going to tell me but he got too sick before he could. I have access to his email and microsoft account, I changed the password to something else. But it still won't let me log on to the computer because it has to be connected to wifi in order for the change to take place. How can I connect to wifi before the log in screen so I can access the computer?

Sorry for your loss. :(

When you go to put the credentials for the account, on the bottom left hand corner there should be something that looks like a computer with a cable and/or bars for wireless . If you click on that, it will open a network settings window on the right of the screen. In that window is where you can select your wifi and connect to it.

• Proposed as answer by Shaun Vermaak Thursday, August 07, 2014 8:38 PM

My dad bought a new laptop a few months ago. He passed away a few days ago, and left the laptop to me. I tried to log into it, but it said his password had been changed. He was going to tell me but he got too sick before he could. I have access to his email and microsoft account, I changed the password to something else. But it still won't let me log on to the computer because it has to be connected to wifi in order for the change to take place. How can I connect to wifi before the log in screen so I can access the computer?

Sorry for your loss. :(

When you go to put the credentials for the account, on the bottom left hand corner there should be something that looks like a computer with a cable and/or bars for wireless . If you click on that, it will open a network settings window on the right of the screen. In that window is where you can select your wifi and connect to it.

• Proposed as answer by Shaun Vermaak Thursday, August 07, 2014 8:38 PM
• Marked as answer by Roger luMicrosoft contingent staff, Moderator Friday, August 15, 2014 9:44 AM