that file flashes open but then quickly closes. I went directly to the application and can't open it. How do I get it opened? seems like one problem after another on this new computer. ug!G Rittler

Just bought this HP runing Windows 7. Connection between access point, router and the internet is broken. Network Gateway is accessable but Windows can't receive network traffic from internet. What to do? Funny but it was working a couple of days ago. I can get on the internet using somebody elses connection that has not been protected.

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Georgia Rittler>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : missg Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Belkin Wireless LAN adapter Wireless Network Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter Physical Address. . . . . . . . . : 94-39-E5-78-56-FE DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter Physical Address. . . . . . . . . : 94-39-E5-78-56-FF DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::d6:ebea:5d58:593%12(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, November 18, 2011 2:56:31 PM Lease Expires . . . . . . . . . . : Monday, December 25, 2147 11:02:33 PM Default Gateway . . . . . . . . . : 192.168.2.1 DHCP Server . . . . . . . . . . . : 192.168.2.1 DHCPv6 IAID . . . . . . . . . . . : 328481253 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-14-26-91-10-1F-74-19-4C-56 DNS Servers . . . . . . . . . . . : 192.168.2.1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 10-1F-74-19-4C-56 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::4072:5c76:8fd9:340d%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, November 18, 2011 2:53:53 PM Lease Expires . . . . . . . . . . : Saturday, November 19, 2011 2:53:52 PM Default Gateway . . . . . . . . . : 192.168.1.254 DHCP Server . . . . . . . . . . . : 192.168.1.254 DHCPv6 IAID . . . . . . . . . . . : 235937652 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-14-26-91-10-1F-74-19-4C-56 DNS Servers . . . . . . . . . . . : 192.168.1.254 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter isatap.Belkin: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Belkin Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter 6TO4 Adapter: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.{563F0982-878D-4B45-A8D7-4ED55A7C77A5}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:34ef:3797:b4db:781c(Pref erred) Link-local IPv6 Address . . . . . : fe80::34ef:3797:b4db:781c%13(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled C:\Users\Georgia Rittler>G Rittler

Can you provide network information? (Command prompt, enter command "ipconfig /all")

Hi, Did you receive any error message when the issue happened? And what have done before the issue appear? I suggest to logon with Safe Mode with networking or Clean Boot, temporary disable firewall and antivirus program. Also check if any firewall has been set on the router, and you can by bass the router for test. Since it works well before, you can perform a system restore from a restore point to see if the same issue occurs. Hope that helps. Regards, Leo HuangPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, As I said before, you need also disable firewall and antivirus program to troubleshoot the issue, sometimes the firewall and antivirus program (Norton in your machine) may block the traffic of networking. You can temporary remove Norton to see if the same issue occurs. Regards, Leo Huang Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thanks Leo, In answer to your first question - I received a message from Norton saying to deinstall the program - I forget the complete message. I thought that was weird. Their download was sent to me in that message. I deinstalled the program. I thought there may have been something wrong with Norton program - not anything having to do with wireless networking. I started to perform your instructions given to me from another help response. I restored from the earliest restore point, but it didn't clear the problem. I started to perform the clean boot but I didn't finish unchecking and checking all of the services. I got nervous about doing this because I didn't know what I was doing. Thanks for the link to print it out. I've done that and my son will help me. Do you think Norton was the problem? GeorgiaG Rittler

Hi, As I said before, you need also disable firewall and antivirus program to troubleshoot the issue, sometimes the firewall and antivirus program (Norton in your machine) may block the traffic of networking. You can temporary remove Norton to see if the same issue occurs. Regards, Leo Huang Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.