Hi,

We have deployed Lync 2013. User account has been deleted from Lync server but still shows as Away in Lync client.

I have already ran Update-CsAddressbook & Update-CsUserDatabase but still shows the same.

Attached the screenshot for your reference.

This user account has been deleted on 25th of July 2015 but still shows as Inactive 9 days - Mobile.

Note: I have removed my local cache as well. Completely removed Lync related files from C:\Users\test\appdata\Local\Microsoft\Office\15.0\Lync but still it shows.

It's not only for me, all the users in our company having the same problem (deleted account shows in their Lync client as Inactive 9 days - Mobile.)

Please advise.

Thanks

Hi FunnyGhost,

You may try the following suggestions.

1. Delete the user account from AD and then re-run Update-CsUserDatabase & Update-CsAddressBook.

2. Execute Get-CsUser and check if the user still exists.

3. Connect to the SQL backend server and run below query to find if the user still exist in the database.

Under rtc database dbo.resource table.

SELECT [ResourceId]

      ,[UserAtHost]

FROM [rtc].[dbo].[Resource]

WHERE UserAtHost='sip_address'

GO

 

Best regards,

Eric

Hi

1. Delete the user account from AD and then re-run Update-CsUserDatabase & Update-CsAddressBook. - Already done.

2. Execute Get-CsUser and check if the user still exists. - Already done.

3. Connect to the SQL backend server and run below query to find if the user still exist in the database.

Under rtc database dbo.resource table. -- Could you please give me the command to run in Lync 2013 environment.

Thanks

Hi FunnyGhostReturns,

You can run the command in SQL Management Studio.

Best regards,

Eric

Yes it is showing the deleted user info, if I ran the query.

Hi FunnyGhost,

You may execute Disable-CsUser command and check if it returns any information or error message.

Best regards,

Eric

Hi Funnyghost,

Im writing to follow up on this thread. Do you have any updates on this issue? Please post back at your convenience.

Best regards,

Eric