I have a neighbor who has asked me to go to her house tomorrow for the following problem... Blue Screen of Death showing "Sandbox.sys". Says she can get into Word & such but when she tries to on OnLine the blue screen comes back.1 person needs an answerI do too

When a BSOD (Blue Screen of Death) system failure occurs for most users there is insufficient time to note down in full what it says; the exact text is important to anyone trying to diagnose what is wrong. You can gain the time needed when the error next occurs by following the procedure described below.If you haven't done so already disable automatic restart on system failure. This should help by allowing time to write down the Stop Error code and related information properly. Right click on the My Computer icon on the Desktop and select Properties, Advanced, Start-Up and Recovery, System Failure and uncheck the box before Automatically Restart. Do not re-enable automatic restart on system failure after getting this information as this setting is best left to not to allow Automatic Restart.If the system failure occurs during the booting of the computer you need to try a different approach. You can access the Windows Advanced Options Menu on many computers by constantly pressing the F8 (Function) key during Start-Up and selecting the option - Disable automatic restart on system failure. This method is not always easy to use as it can be difficult to depress the F8 at exactly the right time. Try again if it does not work first time. On some computers a different key has to be used.Hope this helps, Gerry Cornell