Hello, I have read many of the strings and did not find a simple step by step answer. I have a brand new i3 laptop with windows pre-installed. I am trying to install a Virgim mobile usb broadband modem. It needs to dial #777 to connect, but I get the wonderful message that it is unable to connect. I have uninstalled all the the software numerous times for the usb modem with negative results. Is there a step by step guide I can follow to repair the problem?

Hi, First, if you want to use USB modem, you should install related driver and Broadband Connection Software. Second, go to device manager to check the status of this USB modem device. If it is normal, please boot into Safe Mode with Networking to check how it works. Meanwhile, please go to the Event Viewer to check if there is any useful information. Hope it helps. Alex ZhaoPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.