Hello

I have been receiving this error message for the last two weeks while trying to transfer files from a network drive into my laptop. I have a 3TB WD My Book Live connected to my home network through a netgear DGN2000 router. I also use it to stream videos to a smart tv.

I didn't have any problem ever since I connected it the first time. However, it has started showing up this error message now. I can't copy or move files either way. I tried a number of options, such as reset my router, shut down and reconnected the network drive but none seem to have worked now. Now, I can't stream videos. Also, I am not able to upgrade the firmware of the network drive.

Any help please.

Thanks

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post * If you have updated to win 8.1 and you get the error message "the system cannot find the file specified" it is a known problem.  The work around is to edit the registry.  If you are not comfortable doing this DONT.  If you are, backup the key before you do Press Win+"R" and input regedit
Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WINEVT\Channels. Delete "Microsoft-Windows-DxpTaskRingtone/Analytic"

Hi,

Do you have some anti-virus software installed and set to scan network drive, temporarily disable it, check if that is the cause.

I also suggest you update the firmware of your router.

Please alos share more information in event viewer with us as mentioned by ZigZag31343x

Meanwhile you can contact the support of My Book Live

http://wdc.com/en/products/products.aspx?id=280

NOTE This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

R