Hi Follow this steps and try to resolve the issue.. 1. Insert the installation disc. 2. Restart your computer. Click the Start button , click the arrow next to the Lock button , and then click Restart. 3. If prompted, press any key to start Windows from the installation disc. NoteIf your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings. 4. Choose your language settings, and then click Next. 5. Click Repair your computer. 6. Select the operating system you want to repair, and then click Next. 7. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs. If Startup Repair is a preinstalled recovery option on your computer: 1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer. Click the Start button , click the arrow next to the Lock button , and then click Restart. 2. Do one of the following: • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer. • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8. 3. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press ENTER. (If Repair your computer is not listed as an option, then your computer does not include Startup Repair as a preinstalled recovery option.) 4. Select a keyboard layout, and then click Next. 5. Select a user name and enter the password, and then click OK. 6. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem and, if necessary, it might restart your computer as it makes repairs. Hope this helps you. Let us know either way. Make it a great day! 1. Insert the installation disc. 2. Restart your computer. Click the Start button , click the arrow next to the Lock button , and then click Restart. 3. If prompted, press any key to start Windows from the installation disc. NoteIf your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings. 4. Choose your language settings, and then click Next. 5. Click Repair your computer. 6. Select the operating system you want to repair, and then click Next. 7. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs. 1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer. Click the Start button , click the arrow next to the Lock button , and then click Restart. 2. Do one of the following: • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer. • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8. 3. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press ENTER. (If Repair your computer is not listed as an option, then your computer does not include Startup Repair as a preinstalled recovery option.) 4. Select a keyboard layout, and then click Next. 5. Select a user name and enter the password, and then click OK. 6. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem and, if necessary, it might restart your computer as it makes repairs. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

You may visit the following KB Article link for reference: http://support.microsoft.com/kb/936212 You can also try startup repair, here is the link: http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

hi i need help. after I restore the laptop can not open the window 7. Window 7 Home Windows failed to start. A Recent hardware or software change might be the cause. To fix the problem: 1. Insert your windows installation disc and restart your computer. 2. Choose your langugae settings, and then click next 3. Click "repair your computer." Status: 0xc000000e Info: The boot selection failed because a required device is inaccessible. Any help WOuld be greatly appreciated.

I lost the disk, can I download it? I want to burn to DVD. I use window Home x64. I saw on X16-96072 warranty stamp

Hi Follow this steps and try to resolve the issue.. 1. Insert the installation disc. 2. Restart your computer. Click the Start button , click the arrow next to the Lock button , and then click Restart. 3. If prompted, press any key to start Windows from the installation disc. NoteIf your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings. 4. Choose your language settings, and then click Next. 5. Click Repair your computer. 6. Select the operating system you want to repair, and then click Next. 7. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs. If Startup Repair is a preinstalled recovery option on your computer: 1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer. Click the Start button , click the arrow next to the Lock button , and then click Restart. 2. Do one of the following: • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer. • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8. 3. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press ENTER. (If Repair your computer is not listed as an option, then your computer does not include Startup Repair as a preinstalled recovery option.) 4. Select a keyboard layout, and then click Next. 5. Select a user name and enter the password, and then click OK. 6. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem and, if necessary, it might restart your computer as it makes repairs. Hope this helps you. Let us know either way. Make it a great day! 1. Insert the installation disc. 2. Restart your computer. Click the Start button , click the arrow next to the Lock button , and then click Restart. 3. If prompted, press any key to start Windows from the installation disc. NoteIf your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings. 4. Choose your language settings, and then click Next. 5. Click Repair your computer. 6. Select the operating system you want to repair, and then click Next. 7. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs. 1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer. Click the Start button , click the arrow next to the Lock button , and then click Restart. 2. Do one of the following: • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer. • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8. 3. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press ENTER. (If Repair your computer is not listed as an option, then your computer does not include Startup Repair as a preinstalled recovery option.) 4. Select a keyboard layout, and then click Next. 5. Select a user name and enter the password, and then click OK. 6. On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem and, if necessary, it might restart your computer as it makes repairs. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

You may visit the following KB Article link for reference: http://support.microsoft.com/kb/936212 You can also try startup repair, here is the link: http://windows.microsoft.com/en-us/windows7/What-are-the-system-recovery-options-in-Windows-7Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Have you tried the method above to fix your issue? What is the result? Meanwhile, what is the meaning of “I lost the disk”? Alex ZhaoPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.