I seem to have an ongoing problem with Explorer continually crashing. It seems to becaused mainly when browsing with IE7 although not always (it has occured when using just Firefox too). I'm running Vista Ultimate 32. The error message i'm getting is below: Problem signature: Problem Event Name:APPCRASH Application Name:Explorer.EXE Application Version:6.0.6001.18000 Application Timestamp:47918e5d Fault Module Name:msvcrt.dll Fault Module Version:7.0.6001.18000 Fault Module Timestamp:4791a727 Exception Code:c0000005 Exception Offset:00009c00 OS Version:6.0.6001.2.1.0.256.1 Locale ID:3081 Additional Information 1:56cf Additional Information 2:6bb69c18a471c23851ac42e91ac6ceab Additional Information 3:a81a Additional Information 4:bf33d4078d4a351dd2a4fb05c14a9392 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 I haven't installed anything recently except SuperAntiSpyware. I was hit with the "Vundo" trojan a couple of days back and although McAfee claimed to have completely removed it, I quickly realised it hadn't and it took SuperAntiSpyware and 3 scans to do it. I am unsure if this is related at all. I've also attached a HiJackThis log if that helps. Any feedback appreciated. Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:36:21 AM, on 25/06/2008Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: Normal Running processes:c:\PROGRA~1\mcafee.com\agent\mcagent.exeC:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Program Files\DellTPad\Apoint.exeC:\Windows\OEM02Mon.exeC:\Program Files\Java\jre1.6.0_05\bin\jusched.exeC:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files\Dell\MediaDirect\PCMService.exeC:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exeC:\Windows\System32\rundll32.exeC:\Windows\System32\rundll32.exeC:\Program Files\Dell Support Center\bin\sprtcmd.exeC:\Program Files\Fingerprint Reader Suite\psqltray.exeC:\Windows\System32\rundll32.exeC:\Program Files\Hp\HP Software Update\hpwuSchd2.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Vidalia Bundle\Vidalia\vidalia.exeC:\Program Files\Windows Live\Messenger\msnmsgr.exeC:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exeC:\Program Files\DellTPad\ApMsgFwd.exeC:\Program Files\Skype\Phone\Skype.exeC:\Windows\ehome\ehtray.exeC:\Program Files\Eraser\Eraser.exeC:\Program Files\DellTPad\HidFind.exeC:\Program Files\DellTPad\Apntex.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeC:\Windows\System32\rundll32.exeC:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exeC:\Windows\ehome\ehmsas.exeC:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exeC:\Program Files\Vidalia Bundle\Privoxy\privoxy.exeC:\Program Files\Dell\QuickSet\quickset.exeC:\Program Files\SetPoint\SetPoint.exec:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exeC:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXEC:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exeC:\Program Files\Vidalia Bundle\Tor\tor.exeC:\Program Files\Skype\Plugin Manager\skypePM.exeC:\Program Files\Microsoft Office\Office12\OUTLOOK.EXEC:\Program Files\Internet Explorer\ieuser.exeC:\Windows\system32\wuauclt.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\Explorer.EXEC:\Windows\system32\NOTEPAD.EXEC:\Windows\system32\SearchFilterHost.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\Windows\system32\DllHost.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by DellR1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhostO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dllO2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dllO2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dllO4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hideO4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exeO4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exeO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\khalshared\KHALMNPR.EXE"O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Fingerprint Reader Suite\launcher.exe" /startupO4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /sO4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkeyO4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXEO4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exeO4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStartO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,StartO4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenterO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exeO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKCU\..\Run: [Vidalia] "C:\Program Files\Vidalia Bundle\Vidalia\vidalia.exe"O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenterO4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /backgroundO4 - HKCU\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe" /systray /nologonO4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimizedO4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exeO4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\Eraser.exe -hideO4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exeO4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeO4 - HKCU\..\Run: [BMb5dab414] Rundll32.exe "C:\Users\Matt\AppData\Local\Temp\vlwrsugi.dll",sO4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O4 - Global Startup: Bluetooth.lnk = ?O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exeO4 - Global Startup: Privoxy.lnk = C:\Program Files\Vidalia Bundle\Privoxy\privoxy.exeO4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exeO4 - Global Startup: SetPoint.lnk = ?O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O8 - Extra context menu item: Send image to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htmO8 - Extra context menu item: Send page to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htmO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dllO9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htmO9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htmO13 - Gopher Prefix: O16 - DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} (HPDDClientExec Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cabO18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dllO20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dllO23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exeO23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exeO23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exeO23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exeO23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exeO23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exeO23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exeO23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exeO23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exeO23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exeO23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exeO23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exeO23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exeO23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exeO23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exeO23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe --End of file - 12106 bytes

Hi, You seem to be running quite a few applications there. Try removing a lot of the dell utilities which you probably never use. Also can you log onto safe mode with networking and see if the IE crashes. Also try holding down shift(might be ctrl)while double clicking on IE (starts safe mode IE) without all the plugins and see if that makes a difference andif it does, you can investigate more on the plugins loaded and disable all plugins and enable them one by one to find out the problem child(plugin).

Hi, Sorry if i wasn't clear but its Windows Explorer not IE thats crashing. I can get Windows Explorer to crash even when just using firefox however it does seem to happen more regularly when i'm using IE.I have turned off all add-ons to IE through the manage add-ons and it is stil happening. I tried the Ctrl or Shift and double clicking on IE and that seems to do nothing. Ie just loads normally. I went through add remove programs and removed any dell or other apps I didn't think i needed. Again no change. Any further suggestions? Cheers

Hi, Please understand that Microsoft provides different support services which have different service levels and support boundaries. For this process crashes issue, it is necessary to debug the related crash dump files to locate the root cause. However, debugging is out of our Forum support boundary. Id like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance, the support professionals there are better qualified to assist you. To obtain the phone numbers for specific technology request please take a look at the web site listed below:http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS Thank you for your understanding.Before that, you could perform the following steps to troubleshoot the issue: 1. Use the System File Checker tool (SFC.exe) to check the system file:Some Windows Vista functions may not work, or Windows Vista may stop respondinghttp://support.microsoft.com/kb/929833/en-us 2. Perform a clean boot in Windows Vista:How to troubleshoot a problem by performing a clean boot in Windows Vistahttp://support.microsoft.com/kb/929135/en-us Hope it helps.