Explorer crashes when right-click (Network Steve Forum)

Explorer crashes when right-click

Hi,

I've just starting having real trouble with Windows Explorer in Windows 8. Whenever I right-click on anywhere in a local file, or right-click on a local drive, Explorer freezes. I cannot even create a new folder without Explorer crashing. As I can't right click anywhere, I can't take ownership of the folders to confirm that this isn't a permissions issue. I'm really at a dead end with this.

I have seen that people have had a problem with this in the past when right-clicking on items in the left-hand pane in Explorer, but this problem is much more widespread, as it is affecting every local folder. I followed the advice given in previous posts. I downloaded ShellExView and disabled each item of the Context Menu type that was non-Windows in turn to see if that solved the problem. I then tried disabling all items that were non-Windows to see if that would work. Neither worked and I still have the problem.

The technical details of the error from the Action Center are below:

Source
Windows Explorer

Summary
Stopped responding and was closed

Date
16/03/2013 20:51

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.2.9200.16433
Application Timestamp: 50763312
Hang Signature: 0cb2
Hang Type: 0
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 0cb26bd15cee3dce6b53eff45dc7365a
Additional Hang Signature 2: 7d52
Additional Hang Signature 3: 7d52cf85aca982670c7677aaf062c4b2
Additional Hang Signature 4: 0cb2
Additional Hang Signature 5: 0cb26bd15cee3dce6b53eff45dc7365a
Additional Hang Signature 6: 7d52
Additional Hang Signature 7: 7d52cf85aca982670c7677aaf062c4b2

Extra information about the problem
Bucket ID: 3a4b280c56cae509d32fa2121a2c3eec (-922155062)

The only thing I have changed today is that I have uninstalled and reinstalled uTorrent as it was having a problem. Otherwise, I haven't changed anything in months, and this problem has only started today. I only discovered it when I was trying to create a new folder to save uTorrent into!

I have also tried running fltmc.exe from the command prompt as an administrator, which prompted the following results:

Filter Name Num Instances Altitude Frame
------------------------------ ------------- ------------ -----
RapportCerberus_50414 10 370040 0
RapportPG64 10 370030 0
BHDrvx64 7 365100 0
Avgmfx64 7 325000 0
SymEFA 10 260600 0
luafv 1 135000 0
npsvctrig 1 46000 0
FileInfo 10 45000 0

(Sorry about the spacing) I am at a loss! Any help will be greatly appreciated!

March 17th, 2013 12:06am

Hi,

Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

please download this reg file from my SkyDrive:

http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full.reg

and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the dump file (compressed 7z or RAR to reduce the size) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

After you generated the dumps, download and import this regfile:

http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full_uninstall.reg

to stop the dump creation.

Andr

[1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
[2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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March 17th, 2013 10:10am

The Windows Explorer behavior when you use mouse or keyboard should be the same. The issue you described can be caused by third party programs or Windows Explorer add-ons.

You may boot in Clean Boot Mode to troubleshoot

http://support.microsoft.com//kb/929135

If the issue occurs in Clean Boot Mode, you may use ShellExView.

http://www.snapfiles.com/get/shellexview.html

Run ShellExView, in the pane sort the entries with manufacturers. Disable all non-Microsoft *.dll files, and check the result. If the issue does not occur, one of the files can be the culprit. We could narrow down it one by one.

March 18th, 2013 7:17am

Arthur Xie: This is a bull**it response to a true problem & you should be ashamed that you continually put it on these threads like it's an honest solution to anything.

For anyone else unfortunate enough to have this problem, I've been on call with support for this issue more hours than I care to admit. They had me convinced it was a faulty driver from AMD causing Explorer to crash. I ended up doing everything they suggested countless times with different tech's to no avail. The problem (for me at least) is that Explorer isn't crashing on every right-click, only so ofter. So you get on the phone with a tech who says, "Try this. Ok now right-click..no crash? We solved it." only to have it crash 15 - 20 minutes later. This is a legitimate issue with Win8 Explorer and there's no reason why a fix couldn't of been released already.

I really love this operating system & think the programers at Microsoft who wrote it did a fantastic job. There's absolutely no reason something as simple as this has had to cost me countless hours of personal time as well as time lost working on projects. All because I can't use my main PC for fear of it randomly crashing..this is something that should be taken seriously! I'm clearly not the only customer suffering from this problem and having a moderator swoop in on all of the similarly themed threads to paste in some crap about clean booting & testing each .dll individually is lame.

While we're at it I'm going to throw this one out there too: Why remove the option in Pen and Touch to disable cursor visuals on feedback!? It was in Windows 7 for god sakes and it makes it impossible to paint using any kind of digital input device when you have a stupid ripple effect going out from the cursor every time you click! The core concept of "upgrading" is that you gain, not loose. I had to jump through so many hoops to find a work around for disabling what would of been 2 or 3 mouse clicks in Windows 7. Whom ever decided to remove any kind of Pen/Touch option from your new Tablet friendly OS needs to be slapped..HARD and then have their birthday missed. I'm not a programmer but even I know having the option to do something always trumps not having an option at all. If I wanted cookie cutter I would be on OSX.

EDIT: I stand corrected and apologize for what I wrote above in regard to your suggested solution Arthur Xie. It is good advice.

Edited by Mallion Thursday, May 16, 2013 1:48 AM I was wrong.

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May 5th, 2013 8:29pm

Arthur Xie: This is a bull**it response to a true problem & you should be ashamed that you continually put it on these threads like it's an honest solution to anything.

EDIT: I stand corrected and apologize for what I wrote above in regard to your suggested solution Arthur Xie. It is good advice.

Edited by Mallion Thursday, May 16, 2013 1:48 AM I was wrong.

May 5th, 2013 11:29pm

Arthur Xie: This is a bull**it response to a true problem & you should be ashamed that you continually put it on these threads like it's an honest solution to anything.

EDIT: I stand corrected and apologize for what I wrote above in regard to your suggested solution Arthur Xie. It is good advice.

Edited by Mallion Thursday, May 16, 2013 1:48 AM I was wrong.

Free Windows Admin Tool Kit Click here and download it now

May 5th, 2013 11:29pm

Arthur Xie: This is a bull**it response to a true problem & you should be ashamed that you continually put it on these threads like it's an honest solution to anything.

EDIT: I stand corrected and apologize for what I wrote above in regard to your suggested solution Arthur Xie. It is good advice.

Edited by Mallion Thursday, May 16, 2013 1:48 AM I was wrong.

May 5th, 2013 11:29pm

Arthur Xie: This is a bull**it response to a true problem & you should be ashamed that you continually put it on these threads like it's an honest solution to anything.

EDIT: I stand corrected and apologize for what I wrote above in regard to your suggested solution Arthur Xie. It is good advice.

Edited by Mallion Thursday, May 16, 2013 1:48 AM I was wrong.

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May 5th, 2013 11:29pm

Andre: I will download your .reg file and install it. Once I have the log I'll upload it here if you're still active and willing to take a look at it for me? Thank you for taking the time to try and actually answer the problem, I greatly appreciate it.

May 5th, 2013 11:30pm

yes, zip and upload the dump. I'll look at the dump.

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May 6th, 2013 8:05am

Arthur Xie: This is a bull**it response to a true problem & you should be ashamed that you continually put it on these threads like it's an honest solution to anything.

In your case, Mallion, since it's very likely something you installed that's causing the problem, it may very well be that Arthur's Clean Boot suggestion would solve your problem, though it's a pretty basic "restore all to defaults" suggestion.

But he is ABSOLUTELY RIGHT that you could use ShellExView to enumerate all your shell extensions, if Andre weren't willing to share his significant talents in crash dump analysis. As it is, Andre will most likely help take you to a solution quickly. He's a wizard at this.

Bear in mind that there are those of us who don't have any stability problems with Windows 8 whatsoever (but who still choose to use Windows 7 because Windows 8 just isn't better). Generally speaking, it's because we're careful about what we install, and we make sure it's compatible with Windows 8 before chancing corrupting the system.

Regarding why Microsoft has removed quite a number of things from Windows 8 - only Microsoft knows. It seems really silly to do so, but they're no doubt working to some grand plan, however ill-conceived.

May 6th, 2013 3:09pm

your crash is caused by Probably Exploitable security issue:

Second Chance Exception Type: STATUS_ACCESS_VIOLATION (0xC0000005)
Exception Sub-Type: Read Access Violation

Faulting Instruction:000007fd`5120122a movdqu xmm0,xmmword ptr [rdx+rax-10h]

Basic Block:
    000007fd`5120122a movdqu xmm0,xmmword ptr [rdx+rax-10h]
       Tainted Input operands: 'rax','rdx'
    000007fd`51201230 movdqu xmmword ptr [rax-10h],xmm0
       Tainted Input operands: 'rax'
    000007fd`51201235 jmp msvcrt!memcpy+0x225 (000007fd`512011de)

Exception Hash (Major/Minor): 0x89c274f3.0x270e9283

 Hash Usage : Stack Trace:
Major+Minor : msvcrt!memcpy+0x21a
Major+Minor : shell32!CDragDropHelper::_LoadLayeredBitmapBits+0xce
Major+Minor : shell32!CDragDropHelper::_LoadFromDataObject+0x104
Major+Minor : shell32!CDragDropHelper::DragEnterWithScroll+0x86
Major+Minor : shell32!CDragDropHelper::DragEnter+0x1e
Minor       : shell32!CDragDropHelper::DragEnterWindowCoords+0x4e
Minor       : shell32!DAD_DragEnterEx2+0x35
Minor       : explorer!DADHelper_DragEnter+0x82
Minor       : explorer!CTaskListWnd::DragEnter+0x2f
Minor       : ole32!CPrivDragDrop::PrivDragDrop+0x23c
Minor       : rpcrt4!Invoke+0x65
Minor       : rpcrt4!NdrStubCall2+0x33c
Minor       : rpcrt4!NdrStubCall3+0xe0
Minor       : combase!CStdStubBuffer_Invoke+0x67
Minor       : combase!SyncStubInvoke+0x131
Minor       : combase!CCtxComChnl::ContextInvoke+0x25b
Minor       : combase!AppInvoke+0x307
Minor       : combase!ComInvokeWithLockAndIPID+0x60a
Minor       : combase!ThreadWndProc+0x2da
Minor       : user32!UserCallWinProcCheckWow+0x13a
Minor       : user32!DispatchMessageWorker+0x1a7
Minor       : explorer!CTray::_MessageLoop+0x122
Minor       : explorer!CTray::MainThreadProc+0x86
Minor       : SHCore!COplockFileHandle::v_GetHandlerCLSID+0x12c
Excluded    : verifier!AVrfpStandardThreadFunction+0x3d
Minor       : kernel32!BaseThreadInitThunk+0x1a
Minor       : ntdll!RtlUserThreadStart+0x1d
Instruction Address: 0x000007fd5120122a

Description: Data from Faulting Address controls subsequent Write Address
Short Description: TaintedDataControlsWriteAddress
Exploitability Classification: PROBABLY_EXPLOITABLE
Recommended Bug Title: Probably Exploitable - Data from Faulting Address controls subsequent Write Address starting at msvcrt!memcpy+0x000000000000021a (Hash=0x89c274f3.0x270e9283)

Use ShellExView to disable 3rd party addons like Adobe or Acronis until you found the addon which causes the crash:

http://www.nirsoft.net/utils/shexview.html

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May 8th, 2013 8:31am

Thank you Andre.Ziegler. I appreciate you taking the time to look at that dump file & thank you Noel for your insight.

May 16th, 2013 4:52am

No problem, hope you get to the bottom of it.

Remember that after you disable a shell extension, you need to log off and on again to restart Explorer before testing.

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May 16th, 2013 7:42am