Frequent crash of the system after upgrading to Window 7 ultimate
sir
I am having laptop Compaq model and recently I have graded the O.S from vista to windows7 ultimate. However, from the day of upgradation to windows 7, strangly the system is crash frequently, requiring me to forcibily switch off the system and restart. Even
after re-start , the process of crash is being repeated after 15 to 20 minutes. Can you suggest me the steps to rectify the malfunctioning of the Laptop ?
Thank you nsr
January 17th, 2011 6:04am
Hi,
Thanks for posting in Microsoft TechNet forums.
I suggest go to test this issue in
Safe Mode,
Clean Boot and Device Clean Boot to determine the possible cause.
Device Clean Boot
=================
1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.
2. Expand "Sound, video and game controllers".
3. Right click on your sound card and then click "Properties.
4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.
5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices
such as video adapter are not available to be disabled.
·
If the issue persists, would you please upload more minidump files for further research?
Collect Minidump Files
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the crash appears again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Please send the ZIP file to us.
You can refer to the following link to upload the information:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging.
If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional
can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Best Regards,
Miya Yao
TechNet Subscriber Support
in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
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January 17th, 2011 9:02pm
Hi,
How’s going?
Please feel free to give us any update.
Best Regards,
Miya Yao
TechNet Subscriber Support
in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
your question. This can be beneficial to other community members reading the thread.
January 20th, 2011 1:12am
Hi,
As this thread has been quiet for a while, we assume that the issue has been resolved. At this
time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose
to unmark the answer as you wish.
BTW, we’d love to hear your feedback about the solution. By sharing your experience
you can help other community members facing similar problems. Thanks for your understanding and efforts.
Best Regards,
Miya Yao
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.comThis posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer
your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
January 23rd, 2011 9:02pm