Not long after being logged onto the internet, I get this message:Generic Host Windows32, needs to shut down. Now it will give me a choice of debugging it, send error report or don't send. No matter what I click on (choose) it always knocks me off the internet. I have downloaded a CCleaner3.0 and used it, download malewarebytes and scanned files and actually fixed 9 files that where infected, and have also used my AVG, which by the way was just downloaded as well. My question is How does one fix this problem?

Hi Kamariyana,Try looking at the event viewer to get the exact error message to know which application is causing this issue.How to view and manage event logs in Event Viewer in Windows XP Check if you can browse the Internet successfully in Safe Mode with networking.Safe Mode with Networking startsWindows in safe mode and includes the network drivers and services needed to access the Internet or other computers on your network.A description of the Safe Mode Boot options in Windows XPIf the issue does not persist in Safe Mode with Networking, perform Clean Boot to know which application is causing this issue.Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue. If yes, you may have to contact the program manufacturer for any updates or uninstall and re-install the program. Here’s the article you may refer to for steps with reference to the same.How to configure Windows XP to start in a "clean boot" stateNote: After troubleshooting, make sure to put the computer to start as usual as mentioned here:To configure Windows to use a Normal startup stateAfter you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally. a. Click Start, and then click Run.b. Type msconfig, and then click OK. The System Configuration Utility dialog box is displayed.c. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.d. When you are prompted, click Restart to restart the computer. Regards,Divya R – Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.