Hello, I had to reimage my PC due to virus. Installation of recovery went beautifully, outlook, vpn, scanners all working flawlessly. EXCEPT when I try and sync my itunes with my ipod my OS crashes. The error codes that has repeated. irql_not_less_or_equal. I think, but not sure, perhaps the ipod sync is touching pageable memory (don't be impressed - this i leanred from reading the microsoft online troubleshooting). I have made an effort but haven't had any success in resolving this issue, pls advise. Looking forward to hearing from you. Thanks, Mary P.S. Have notes on error codes and things of I've tried along the way.1 person needs an answerI do too

Can you upload the contents of c:\windows\minidump to your SkyDrive and provide the link? Consider the following general guidance for dealing with bluescreens: Consider running chkdsk on all partitions. Let chkdsk complete on each partition and see if that helps. Also consider running SFC /SCANNOW. If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot? Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily good memory - it just hasn't failed a test. Consider systematically eliminating RAM from the system - run with a couple of modules for a while, and see how things go. Then try the other modules. Other common suggestions include ensuring drivers are up to date, as well as ensuring that you're using the latest BIOS. It can be helpful to use Driver Verifier. To enable Driver Verifier... start->verifier.exe->OK->Create standard settings->Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out of the dialog. Then, reboot and use the system as you normally would, and wait for a problem. In the event that the system does not boot completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes. Wait for a bugcheck to occur after enabling verifier as described, and then upload the dump to your SkyDrive, and provide a link.